Ainul Yaqin Lokman

Experience

• 

  Ukhuwah Tijarah Enterprise

  Jan 2017 - Aug 2019

  • Build, plan and implement the overall digital marketing strategy• Manage all digital marketing channels• Stay up to date with the latest technology and best practices• Oversee all the company's social media accounts• Forecast sales performance trends • Maintains information technology strategies• Researches and implements technological strategic solutions• Maintains a safe and secure work environment• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes• Identifies problems and evaluates trends

  • Digital Marketing Executive

    Jun 2019 - Aug 2019

  • Information Technology Manager

    Jan 2017 - Aug 2019
• 

  Accenture

  Nov 2020 - now

  - Provide functional support regarding policy questions, incidents, issues, requests and queries.- Liaise with other support teams as required to resolve requests issues in a timely manner while ensuring proper documentation, notification, escalation, and tracking.- Responding to user inquiries with high quality, speed, empathy, and accuracy.- Understanding and remaining up-to-date with client policies and guidelines.- Resolving inquires according to defined policies and procedures.- Become and remain knowledgeable about the products and where applicable- Make well balanced decisions and personally driven to be an effective advocate- Recognize trends and patterns, and escalate issues to management Show less - Perform a wide variety of application policy reviews (MENA and Global Region)- Master policy knowledge to ensure high quality app reviews- Managing and safeguarding content effectively on digital platforms.- Understanding and remaining up-to-date with client policies and guidelines.- Fulfilling base productivity and quality requirements.- Review content and classify/label/annotate according to provided Guidelines- Review content within agreed turnaround times and standards of quality Show less

  • Trust & Safety Associate cum Subject Matter Expert

    Apr 2022 - now

  • Business Process Delivery Associate cum Digital Data Reviewer

    Nov 2020 - Apr 2022