Manav Bhuker

Experience

• 

  Hope Foundation as a Clinical Psychologist under Dr Deepak Raheja

  Jul 2004 - Jul 2006

  Internship
• 

  Fortis Hospital Noida under Dr Sameer Malhotra

  Jul 2005 - Jul 2007

  Internship
• 

  Self Business

  Jul 2006 - Jul 2012

  ENTREPRENEURIAL EXPERIENCE

  • Café• PG accommodations • Event Management

• 

  BPR&D

  Jan 2007 - Dec 2008

  Research Investigator

  • Development of Performance Index (PI)• Data Collection from Police Personnel• Student Coordination and data collecting

• 

  Apollo Hospital Delhi under Dr Sandeep Vohra

  Sept 2007 - Feb 2009

  Internship
• 

  Fortis Healthcare under Head Supply Chain – Non Medical

  Mar 2013 - Jul 2013

  Internship
• 

  Fortis Healthcare

  May 2013 - Dec 2014

  Business & Research Analyst

  • Various Projects taken to Streamline the processes, reporting & other operational efficiencies of the region:-Defining Departmental KPI’sAutomation of KPI’s Automation of FOS Conversion ProcessFront Office Processes • Helping Region in Pricing decisions Competitor analysisPricing analysis of all the hospitalsAnalysing various pricing opportunities • Helping Regional Director making Various management Report/PresentationCZAR (Monthly & Quarterly operational Review )Community Connect (CSR Initiatives)Budget Presentation• Involved in Various special Projects driven by Corporate for the whole regionSAARTHI (Operational Dashboards)UDDAN (BCG) Pricing Opportunities Packages Redefinition  Reusability Show less

• 

  New Business Venture of Fortis Healthcare

  Jan 2015 - Jul 2015

  Research & Business Analyst

  • Strategically Business Research of New Business VentureIn-Depth Study of Various Potential Business Models.Product redefinition for Identification of Potential Markets for the new business venturePrimary research to identify the potential target market and customers through survey Focus Group, Personal Interviews, Task Analysis, Usability Testing, Observations and Experiments.Secondary Research through analysing the demographic data, Labour and employment data, industry sector data and through information available on internet.Strategic Design of company structure and making policies and SOP for the process.Strategic Design of the Company OperationsDefining the technological platform.• Financial Modelling Defining the projected revenue streamsDefining the expense statementBudgeting the new business ventureDefining the AOP’s of the new business ventureProjected P&L for the new business ventureCountry Wise Projected P&L• Business Modelling like B2B, B2C, C2C• Preparing the Business Presentation of the New Business Idea • Preparation of Information Memorandum Show less

• 

  The ConnectHub

  Jul 2015 - Aug 2016

  Head of Operations

  Market/Business-Trend Analysis. Product Promotion. Cross-Functional Team Leadership. Partnerships & Strategic Alliances. Project Design, Scope, Management & Rollout. Process Improvements. Technology Needs Analysis. Business/Project Strategy & Direction.• Played a key role in multiple product launches, marketing campaigns, special events, and corporate announcements.• Participated in business development initiatives, which resulted in expanded customer base within saturated markets.• Analyzed client company’s employee benefits data, as well as market and business data, and assisted in development of marketing strategies.• Increased productivity for the finance department and without losing profitability.• Personally managed high-ticket purchasing negotiations and major supplier relationships.• Supervised and monitored the work activities of subordinates and staff.• Completely restructured operations, discontinuing declining areas and bolstering areas with the greatest potential. Engineered new processes to support restructured organization.• Managed and coordinated network operation efforts, IT planning, security, and other technical areas.• Created detailed project plan with well-defined tasks, milestones, client sign-offs, test cycles, and specifications, which served to communicate project progress to management. Show less

• 

  Bliss GVS Healthcare Ltd (Lumboka Hospital)

  Sept 2016 - Jun 2018

  Facility Director

  - Responsible for P&L, budget preparation and monitoring & facility management.- Oversee all operations and business activities to ensure they produce desired results and are consistent with the overall strategy.- Recommending the strategic financial plans and budget to the board and ensuring their achievement.- Preparing & Reviewing operational budgets regularly to promote profitability.- Lead and motivate subordinates to develop high performing managerial team.- Liaising with Departmental Heads to make decisions for operational activities and set strategic goal.- Ensuring that the statutory requirements are met and renewed timely as defined by the Health Ministry.- Responsible for assuring that all the clinical standards are in place to fully comply with regulatory requirements.- Ensure company policies and legal guidelines are communicated all the way from top down in the company and that they are followed at all times.- Review Financial and non- financial reports (daily departmental activities) to devise solutions and improvements.- Ensuring that the departmental key performance standards are identified, monitored and reported appropriately relating to performance, quality, TAT, service and budget.- Provide comprehensive and strategic business plans to the board by planning cost effective operations and market development strategies.- Build trust relations with key vendors/partners.- Monitor contractual agreements, workflow process and policies for all vendors/partners.- Identify competitors and maintain intelligence of the changing local and national healthcare market to enhance and develop existing services and introduce new opportunities.- Providing guidance to the in-house committees for appropriate decision making and towards their roles and responsibilities.- Ensuring that the agreed safety procedures are carried out to maintain a safe working environment for patients, visitors and employees. Show less

• 

  Bliss GVS Healthcare Ltd

  Feb 2017 - Jun 2017

  Head Regional Operations

  A leadership role in setting the appropriate standards, embedding best practice across the specific regions of the organisation. Oversees policies, objectives, and initiatives for region.¥ Strategy formulation & Implementation - Support the overall process of management and corporate decision-making to ensure the organisation maximises its short, medium and long-term profitability and returns to its shareholders - Liaise with other departmental heads on the implementation of the company’s strategic and operational plans ¥ Operational Deliveries - Ensuring the operations of the company are running effectively and efficiently so that each operational division performs in terms with their strategic plan, developmental plan and operational plan objectives. - Responsible for assuring that all the clinical standards are in place to fully comply with regulatory requirements. - Monitoring each clinic’s activities through frequent visits and audits. - Maintain knowledge and understanding of market developments across the region, including any key policy changes, ensuring the information is shared with the team to innovate future service delivery. - Develop, review, and report on the operations division’s strategy, ensuring the strategic objectives are well understood and executed by the other heads of department. - Key role in developing external relationships and seeking out opportunities for strategic partnerships across the region, ensuring effective relationship development and management of key partners and other stakeholders. - Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets. - Makes adjustments to operational activities based on changes in the budget. Show less

• 

  Utkal Hospital

  Jul 2018 - May 2021

  Operations head & HR Head
• 

  CARE Hospitals, Quality CARE India Limited

  Jun 2021 - now

  Head of Operations