Experience

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  Rhb investment bank

  Oct 2010 - Sept 2017

  Senior executive (network & change)

  Lead project to successfully setup a Disaster Recovery (DR) environment for RHB Finexasia.Lead DR test every 6 months to ensure data integrity and business continuity.Key project member for OSK188 trading system hardware refresh. (Budget : RM5 Million)Perform hardware refresh for 28 OSK188 trading servers including Firewall & Load BalancerCommunicate and coordinate meeting with project manager, and stakeholders of project updatesParticipating member for Microsoft SCOM project rollout for OSK188.Identify project scope & risk assessment for business owner’s review.Facilitated implementation of project and knowledge transfer within project timeline.Administer local LAN and perform real-time monitoring on network and system appliances using network tools.Coordinate time-critical network and system troubleshooting with stakeholders and vendors for service resumption to reduce impact on business and user.Performing technical research, provide recommendation, implement network and system upgrade for both hardware and software. ITIL standardized adhered to minimize impact of change.Manage firewall administration and security changes as per policy ensuring a protected and secure infrastructurePerforming root-cause analysis for issues occurred. Implement corrective measures to reduce recurring incidentsDeveloped policies and procedures for implementing changes to production IT environment, including risk analysis, technical documentation, implementation / roll-back plans.Take ownership and review quality of all types of Change Requests. Partnered with the technical leads, project managers, and other internal stakeholders impacted by strategic change initiatives.Execute end to end change management deliverable such as stakeholder analyses, impact assessments, sponsor strategies, communication plansMonitored that change records were closed within criteria, and problems encountered during implementation of a change are properly documented in the change record. Show less

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  Scope international

  Nov 2014 - Sept 2017

  Event management analyst

  ## Develop and optimize service process to improve SLA. ## Created Support Contact Database – Revised SLA time to 30 minutes to transfer incidents tickets to support. ## Setup Auto-Reduce strategy – Engage with supports for list of Low/High Severity alerts, categorize and manage SharePoint link to auto-reduce Low Severity tickets.## Key project member for event trend optimization using ITIL framework. ## Facilitated executive teams in identifying process improvements and service level changes that resulted in a reduction of alerts in CNIM by 15% within 6 months. ## Participating member in building and managing knowledge database; perform knowledge transfer for service transitions. ## Coordinate complex incidents and escalations along with incident management team and vendors; provide support on network related infra to reduce service downtime. ## Manage event trends to reduce false positives monitoring alerts using pattern and root cause analysis. Liaise with change management team and stakeholders for service improvement.## Participate in critical incident bridge calls; escalate issues to next level support based on impact analysis## Communicated inefficiencies and deficiencies related to the process to the process owner identifying areas for improvement using key measurements. ## Translate technical failures into business impact terminologies and reports.## Logging, recording and resolving user based incidents. Perform key ITIL standard activities; classify, diagnose and resolve incidents based on priorities. Show less

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  Vinx malaysia

  Sept 2017 - now

  It change manager

  Client: AEON Malaysia• Chairing customer Change Advisory Board Meeting, representing change management as a single point of contact for the client, managing and reporting to senior stakeholders within the business• Administrative support for the volume of changes being processed and review of risk management strategies with respect to change management• Facilitating workshops and other interventions to promote Change Management initiatives throughout the organization• Providing leadership and direction on global change management process standards• Maintaining a Forward Schedule of Change and prioritizing change scheduling for client• Managing sensitive change freezes activities in-line with client business priorities• Carrying out Post Implementation Reviews (PIR) of change activities and continual service improvement• Experience of establishing a new ITIL process within an organization, including successful stakeholder management experience and SOP development• Accountable to adaptation of a cultural change in client environment for change management as a control point for efficient handling of all changes within the IT infrastructure. Project: HRMS migration project.• Manage activities in a change project, engaging stakeholders in the change effort and ensuring readiness to adopt changes, measuring and reporting change progress, assessing business readiness Show less