Experience

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  Caterpillar inc.

  Aug 2008 - May 2009

  Human resources assistant

  Worked as support for Marketing, Labor Relations, and Human Resources.Worked in PeopleSoft on a daily basis.Frequently handled highly sensitive information.Trained Human Resources interns on Human resources processes.Processed bereavement forms, holiday pay claims, pay authorizations and coordinated employee recognition events. Worked in the absentee database of Management and Salary employees.Worked with service employees in Panama to create a consistent method of processing Performance Evaluations. Show less

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  Erie insurance group

  Jul 2009 - Jan 2023

  Supervises claims clerical personnel. Provides guidance and conducts staff meetings as appropriate.Completes performance assessments for assigned staff, coordinates discipline, and conducts development planning as required. Evaluates claims clerical work methods, including analyzing the unit functions, work performed, methods and equipment used and personnel involved and makes changes as necessary.Develops and recommends short- and long-range objectives.Interviews, evaluates and hires claims clerical personnel as directed. Works in conjunction with Home Office human resources departments to process new hire/termination paperwork, administer employment testing, perform new hire training and document Employee changes as required.Coordinates training of claims clerical Employees and other administrative branch office staff. Trains new claims clerical Employees to perform assigned duties as required. Performs administrative duties in support of the claims managers and branch employees.Supports Employees in benefits and employment procedures. Tracks timekeeping for claims Employees at the field office. Maintains vacation schedules, records sick time, reviews Employee time and schedules overtime. Advises claims manager of any scheduling issues, in order to ensure proper staffing. Coordinates the implementation and maintenance of company-wide programs at the branch office including health and wellness, continuing education and charitable giving.Maintains and coordinates use of equipment, office supplies, furniture, and maintenance items. Contacts outside vendors, as needed, for repairs or branch office maintenance.Acts as a liaison between Employees, management, Agents and the Home Office as required. Coordinates training programs developed by Home Office. Show less Processed recovery checks Deposited claim checks electronically to bankHandled Quality ControlLEX/Bottomline Administrator for Attorney’s and adjusters. Reviewed and uploaded documents received in the right fax. Assigned new claims received by fax, e-mail or letters.Handled independents assignments for material damage and property claims.Served as Destruction files and Iron Mountain administrator.Distributed bundles reports for the Vice President & Manager Illinois Claims.Prepared and updated reports for the Vice President & Manager Illinois Claims and Supervisors, like total loss/salvage report, closed salvage /salvor report, PIF report and miscellaneous reports. Served as Live meeting administrator and Claims Training Facilitator.Completed Diminishing deductible reports.Ordered business cards for adjusters and set up hotel room reservations and flight arrangements when necessary. Updated directories for the Vice President & Manager Illinois Claims, Supervisors, Agents, and Employees.Created New Agents packets.Was first contact for Policyholders and Agents.Maintained Catastrophe packages.Filed bankruptcy notices.Created monthly branch newsletter and other branch communications. Show less

  • DEI Consultant

    Aug 2022 - Jan 2023

  • Claims Support Specialist Supervisor

    Nov 2013 - Aug 2022

  • Claims Support Specialist III

    Aug 2011 - Nov 2013

  • Claims Support Specialist I

    Jul 2009 - Aug 2011
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  Morton buildings, inc.

  Feb 2023 - now

  Human resources supervisor

  Responsible for providing daily operational support to leaders on HR-related matters and assists management in the development, implementation and administration of functional policies, programs and procedures that support company goals and objectives, promote employee satisfaction, and comply with state and federal laws and regulations. Responsible for supervision of the HR Generalists