Experience

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  Port harcourt electricity distribution company

  Apr 2019 - Jul 2021

  Market analyst

  •Examined customer data across distribution transformers (DTR) to uncover insights into behaviour changes across DTR locations. Implemented data-driven strategies resulting in a 15% improvement in customer engagement and a 10%reduction in churn.•Unearthed correlations within survey data encompassing over 100 demographic variables, revealing nuanced insights into respondents' preferences through their open-ended question responses.•Obtain customer payment data real-time to assist the sales team measure it's performance on the go Show less

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  E-settlement limited

  Sept 2021 - Feb 2023

  Business system analyst/manager

  •Led workshops to comprehend current and target process models, employing interactive facilitation techniques to engage cross-functional teams. Enhancing understanding and decreasing process-relatedinefficiencies by 20%.•Utilized modelling tools to document AS IS and TO BE process models, ensuring clarity and precision, producing visually intuitive process documentation, and improving team comprehension by 25%.•Gathered and documented requirements with associated acceptance criteria in a structured approach, reducing project-related misunderstandings by 30%•Converted requirements to user Stories, ensuring they are Independent, Negotiable, Valuable, Estimable, Small, and Testable, while improving development efficiency by 20%, minimizing rework and enhancing feature delivery. Show less

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  Tiege consult

  Feb 2023 - now

  Business analyst

  •Utilized stakeholder mapping techniques such as brainstorming and interviews to identify and document 20 key stakeholders, enhancing project communication and alignment.•Developed a compelling business case using GAP, PESTEL and SWOT analysis, identifying a potential ROI of 18%•Employing process mapping tools such as VISIO to analyse existing processes, identifying 15 inefficiencies and bottlenecks (As is).•Collaborating with relevant teams to design, visualise and recommend process maps to streamlined target operating model, minimising operational costs by 10% (To Be).•Conducting regular workshops and interviews using collaboration platforms like Ms Teams and zoom, to gather requirements from stakeholders lowering project-related misunderstandings by 25% Show less