Experience

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  R&b

  Aug 2011 - Mar 2014

  Entrepreneur

  I started up with a fast food restaurant after my graduation in Computer Application. I served authentic Chinese, Mexican and Thai fast food. I had a great feedback of satisfaction from walk in customers, also an scope for improvement. Overall, great time experiencing customer service and satisfaction.

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  Neema management & consultancy

  Jan 2015 - Jan 2018

  Manager - business development
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  Bird fly travel

  Apr 2018 - Apr 2021

  Business unit head
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  Exide life insurance

  Apr 2021 - Sept 2021

  Agency development manager
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  Pnb metlife india insurance co. ltd

  Oct 2021 - Mar 2022

  Executive relationship manager
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  Carnival uk (p&o cruises & cunard)

  Sept 2022 - Jul 2024

  Trainee

  Cross Training in Loyalty & Sales and Reception, P&O Cruises (Arvia, Azura)Loyalty & Sales: Engage with guests daily to address queries and facilitate future cruise bookings using CORE and other loyalty and sales software. Organize Loyalty Club events to boost bookings and sales.Reception: Manage guest inquiries related to bookings, restaurants, cabins, tickets, onboard accounts, flight tickets, and currency exchange. Provide exceptional service to a diverse, multi-national clientele, particularly British guests, using the CORE CRM system. Show less