Experience

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  Arabia steamboat museum the

  Sept 2005 - Aug 2006

  Tour guide

  • Guided tour groups through the museum, engaging them through knowledge transfer and humorous anecdotes.• Assisted in the preservation of museum artifacts, including the reconstruction of leather shoes and metallic ornamental pieces from the 1850s.

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  Bella italia

  Oct 2006 - Oct 2008

  Sales associate

  • Managed the shipping materials for the store by organizing and ordering additional supplies when needed.• Provided customer service to all who entered the store by assisting with gift purchases and facilitating large bulk orders.

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  Barnes & noble, inc.

  Nov 2008 - Jul 2014

  Cafe manager/cafe lead/head cashier

  Cafe Manager:• Coached and trained 25 servers through the café training materials. • Maintained inventory of all products and items, created weekly supply orders, and conducted monthly inventory counts.Cafe Lead:• Supervised 3-5 café servers on each shift by assigning tasks and goals to be completed throughout the day.• Completed monthly inventories and weekly supply orders in collaboration with the café manager.• Mediated customer conflicts and supported café servers in a café that made between 1,000 and 1,500 dollars a day.Head Cashier:• Handled all store deposits and cash drawer preparations for three separate cashier stands.• Coached cashiers on company customer service standards and mitigated customer issues in order to achieve maximum customer satisfaction. Show less

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  Dougherty valley high school

  Feb 2015 - Jun 2015

  Long term substitute teacher

  • Taught 150 United States History and Academic Enrichment students for seven weeks, taking over the lesson implementation, classroom management, and grading. • Led 130 students through the preparations for Vietnam Day, a day of historical activism on campus. • Coordinated the entire 11th-grade school population of roughly 700 students with the social studies teacher cohort through the Vietnam Day activities.

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  New york university

  Sept 2015 - Nov 2017

  Tutoring center administrator

  • Guided 40 students per semester in writing assignments, resulting in over 50% of the students returning and a 90% success rate on applications and grades.• Created documents and assisted with data analysis and collection.• Overhauled the hard copy and online resource database for Writing Consultants and their students for developing better writing skills.• Coordinated and led conversation groups for international graduate students to learn more about American culture and to improve their conversational English. Show less

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  New york university

  Sept 2018 - May 2020

  Tutoring center administrator

  • Served as temporary director of the tutoring center with 24 subject tutors and writing consultants and over 50 students each day.• Oversaw the development of exam review materials and the implementation of exam review sessions attended by over 500 students.• Developed instructional manuals for front desk operational procedures in Microsoft Office.• Automated the information collection system in the Writing Center using Google Forms, consolidating the information into Google Sheets.• Streamlined the creation of digital signage, resulting in a process that took 40% less time and unique digital signage viewed by over 2,000 students each week. Show less

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  Teachers college, columbia university

  Sept 2019 - May 2020

  Course assistant, object-oriented programming i and ii

  • Coordinated communication between leadership and students, liaising and prioritizing actions to find solutions to student needs.• Graded student work and gave feedback on all assignments using Google Classroom.

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  Stevens institute of technology

  Nov 2020 - now

  • Assistant Director, Training and Communications Management

    Dec 2021 - now

  • Workday Student Training Lead

    Nov 2020 - Dec 2021