Experience

• 

  The q cafe company

  Jan 2020 - Oct 2021

  Team supervisor

  - Supervising a team of 15 catering assistants- Making sure employees are following company's guidelines- Mediating conflicts between employees - Administrating working hours of employees - Evaluating performance- Training new hires- Following HACCP and COSHH regulations- Started as a catering assistant and got promoted to team leader.

• 

  Majorel

  Nov 2021 - Mar 2023

  Senior customer service representative

  - Worked for Barclay's Bank credit card sector.- Awarded Employee of the Month twice for answering the most calls while maintaining a high quality of service. Targets included keeping calls short and simple, solving the issue, and being friendly. - Provided support to customers over the phone and de-escalated issues by following procedures to help customers during calls. This job required emotional intelligence, phone etiquette, and working under pressure.

• 

  William fry llp

  May 2023 - Jun 2023

  Human resources summer intern

  5 weeks internship - Generated reports to track employees’ performance. Prepared presentations to stakeholders with results.- Helped process payroll at the end of the month.- Updated employees’ information on the system and contributed to the launching of the HR app.- Took part in the recruitment process of assistants, attending interviews, and sending offer letters and contracts.- Contributed with ideas to the Well-Being committee.

• 

  Irish bee conservation project

  Jun 2023 - May 2024

  Human resources coordinator

  - Provided advice in the writing of policies.- Actively recruited new members - job posting, CV screening, interviewing.- Planned team building events.- Oversaw and organised a project with a team of experts.

• 

  Saoirse domestic violence services

  Jun 2024 - now

  Human resources executive

  Support the HR Manager.Provide general administrative support (e.g., scheduling meetings, preparing documents, completing employee forms and letters).Assist with the disciplinary process as needed.Coordinate the wellbeing committee and run events.Lead the training in the new systems (BrightHR and Salesforce).Run payroll in the absence of the Financial Administrator.