Experience

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  Arby’s | rtm restaurant group

  Jan 1998 - Jan 2001

  Operating partner | area supervisor

  Played a vital role in directing ongoing operations for two units, including driving efficient food / labor cost controls; ensuring compliance with companywide financial guidelines for budgets and profits; handling profit / loss responsibilities; and recruiting, training, and managing a diverse staff.Served as an integral Bench Supervisor• Increased restaurant’s sales by 10% in less than one year of operations oversight.• “Certified Training Manager,” “Manager of the Quarter,” and Manager of the Year Runner up• Reduced food costs by 3% and beat labor budget by ½ percent for four consecutive quarters to achieve 5-Star award “Best Operator in the System” out of 3,500 restaurants. Show less

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  Cracker barrel

  Jan 2001 - Jan 2006

  General manager – restaurant and retail operations

  • Honored with highly competitive "Eagles Operation Award" for district. • Maximized bottom-line performance and best seating index while minimizing turnover at a high-volume restaurant with 160 employees, 5 restaurant managers, 1 retail manager, and 4 shift managers; increased sales in 2005 from $3.1M to $3.31M annually.

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  Chili’s grill restaurant & bar

  Jan 2006 - Jan 2009

  Operating partner

  • Enabled the restaurant to return to profitability within 4 months with a 3% increase in sales; earned the "Highest Sales Award" for sales and the "Impact Award" for management excellence in 2009.

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  Buffalo wild wings

  Jan 2009 - Aug 2013

  Multi-unit training general manager and new store opening training manager

  • Strategically steered fast-paced food service operations and profit/loss responsibilities for 2 competitive South Georgia locations, including food/bar service, supplies, sanitation, and core production.• Orchestrated the full employee lifecycle, including training, mentoring, and managing a results-driven team of 8 salaried managers and 112 hourly employees.• Demonstrated excellence in customer service by example with a key “guest comes first” mentality, resulting in a 1.5% increase in sales over the prior opening year.• Ensured all OSHA and state regulations were in compliance, as well as all HR-based issues handled.• Reduced food costs by $26,928 in 2010 compared to 2009's results. Show less

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  Hurricane grill & wings

  Aug 2013 - Aug 2017

  • Collaborated with key executives across the businesses to drive employee engagement, morale, and performance in an environment experiencing both significant external and internal organizational change. • Directed human resources operations across 40 Denny's and 10 Corporate Hurricane Grill and Wings, as well as addressed HR questions for 64 Hurricane Grill franchise locations.• Advised managers on organizational policy and procedures, such as creating, recommending, and implementing the exit and stay interview program process.• Liaised between management and employees handling questions and EEOC complaints, interpreting and administering contracts, and mediating work-related problems.• Processed all salary changes stemming from merit increases, promotions, bonuses, and pay adjustments. Show less • Oversaw all recruiting functions for the organization, including sourcing, interviewing, and hiring candidates; ensured all hiring activities stayed within corporate established budget. • Identified staff vacancies and briefed the executive team on weekly openings, showing all vacancies within the company and the status of each.• Conducted new employee orientation to foster a positive attitude toward organizational objectives. • Facilitated all management training and MIT development for 74 restaurants. Show less • Successfully launched the recruiting program by implementing strategic screening steps, such as using applicant tracking systems to track candidate activities and building productive professional relationships with desirable candidates. • Acted as the New Store Opening Trainer for 2 corporate restaurants and 1 franchise, as well as facilitated the Train the Trainer program.• Recruited 10 company-owned stores and 60 franchise locations, as well as negotiated ~30 salary offers.• Hired 14 managers in a period of 3 months for the South Florida Market with a retention rate of 90%, in an industry where high turnover is the norm. • Shadowed and interviewed employees to construct an accurate picture of the duties and skills required for each position; revised job descriptions across all levels and 7+ categories.• Created a Pattern Behavioral Interview Guide for salaried managers to ensure a more consistent hiring/interview practice was rolled out company-wide to 70 restaurants.• Produced an hour-long training video on conducting hourly employee interviews and identifying red flags. Show less • Utilized industry knowledge and dynamic business acumen to lead daily restaurant operations, including communicating and implementing changes to standards, policies, and contracts with franchisees.• Analyzed business opportunities and areas for improvement through short- and long-term business planning and regular financial business reviews.• Executed operational audits to evaluate all systems, ensuring proper compliance with Hurricane standards, procedures, programs.• Drove all facets of human resources functions, including recruiting, training, mentoring, and managing top-performing employees.• Conceptualized, developed, and drafted a comprehensive employee handbook.• Led onboarding, sexual harassment training, and drug/background investigations. Show less

  • DIRECTOR OF HUMAN RESOURCES AND TALENT ACQUISITION

    Aug 2013 - Aug 2017

  • TALENT ACQUISITION AND DIRECTOR OF MANAGEMENT TRAINING,

    Oct 2015 - Jan 2016

  • TALENT ACQUISITION AND HR GENERALIST MANAGER

    Oct 2014 - Oct 2015

  • TRAINING GENERAL MANAGER/DIRECTOR

    Aug 2013 - Oct 2014
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  Atlantic pacific companies

  Aug 2017 - now

  • Partner with executive management and human resources leadership to define management succession, process redesign, and change management plans that align with the firm's strategy and objectives.• Spearhead Labor Relations and internal stakeholders in formulating and implementing comprehensive employee relations strategy that proactively and reactively improves team building, performance management, and culture initiatives.• Evaluate the cause of poor performance or behavior to recommend and approve strategies for motivating, developing, and retaining talent.• Manage competitive benefit programs for 1500 employees, in coordination with brokers.• Establish and administer the annual human resources budget with a focus on managing expenses.• Foster a productive work environment focused on collaboration, growth, and profitability through employee incentives and activities.• Collaborate with subject matter experts in legal, accounting, payroll, budget, and other functions to resolve compliance issues that arise.• Facilitate market analysis to monitor trends, employee needs, competitive practices, and government regulations. Show less

  • VICE PRESIDENT OF HUMAN RESOURCES

    Feb 2021 - now

  • DIRECTOR OF HUMAN RESOURCES

    Dec 2018 - now

  • DIRECTOR OF RECRUITMENT

    Aug 2017 - now