Experience

• 

  Genpact

  Dec 2013 - Aug 2018

  Managing team of 12 people that include Critical incident managers and Incident coordinators. In this role I have such responsibilities:- Prepare and monitor personal development plan for each team member - Monitor team operational goals and objectives- Asses and hire new resources- End-to-end handling of different people and operational challenges to ensure flawless operations- Participate in governance meetings with client to review KPIs and PPIsMe together with my team managed to deliver good results in terms of KPIs and implement improvements that helps to deliver more value through incident and problem management. Show less Handling Incident Management process within the Application Management, Hosting, Infrastructure and Workplace landscapes for a global company with more than 60k employees.Coordinate Critical Incident and Crisis management in order to minimize the impact over the business and ensure fast restoration and low recurrence rate.Coordinate integration of new services and procedures to Operational State for all client vendors and across all IT landscapes.Assisting the go-live of the new operation companies within integrated and standardized ITSM environment.Increased SLA adherence for Incident Management over 90% by coordinating with all client vendors via direct interaction (Operational reviews, SLA performance reviews, Project coordination, Shoulder to Shoulder meetings) and by trend analysis and ticket monitoring.Assist Continuous service improvement projects driven together with the client in order to make sure that Incident and Problem management process are fit for purpose and for use by delivering quality to the business. Show less

  • Team Lead Incident management team

    Aug 2017 - Aug 2018

  • ITIL implementation SME

    Dec 2015 - Aug 2018

  • Major Incident Manager

    Dec 2014 - Jul 2017

  • Service Desk Analyst

    Dec 2013 - Dec 2014
• 

  Ing romania

  Aug 2018 - now

  Key responsabilities:- Conduct application and infrastructure security and vulnerability assessment;- Perform proactive research to identify and understand new threats, vulnerabilities and exploits;- Support IT department and business functions on setting up controls to proactively manage the information security related risks;- Support bank projects and changes from the perspective of IT and Information Security;- Internal contact for questions related to IT and Information Security;- Advice and support regarding Information Security requirements for IT Assets and processes;Participate in the implementation of the security architecture, both in terms of infrastructure and applications;- Review and approve the operating security guidelines (OSG) developed for IT Assets;- Monitor scope and effectiveness security controls in IT processes (e.g. patching, vulnerability management, lifecycle management, external connections management, security event monitoring, technical state compliance monitoring, penetration testing, change management, etc.);- Investigate security incidents and define remediation plans accordingly;- Security Incident Response: Coordination of the security incident response from initiation to conclusion. Assess the security incident, determine required resources necessary to mitigate the incident and coordinate resolution. Documents all activities during the security incident following the established process and conducts lessons learned exercises to make recommendations to stakeholders;- Cyber Intelligence analysis: Collects network information and analyses them to detect threats and malware impacting the local systems. Investigates the threat posed by an attack and makes recommendation on the actions the be taken; Show less My day-to-day- Acting as a single point of contact for the internal clients of the IT department- Identifying the IT needs of the organization and making sure they are delivered accordingly- Understanding, analyzing and anticipating the usage behavior of the IT services- Negotiating SLAs of delivering the IT services and making sure they are respected- Administrating the entire lifecycle of the IT services (business request > design > development/testing/implementation > administrating the service > improvements > decommissioning, if the case)- Analyzing the performance of the IT services- In charge of implementing the IT security requirements and documenting the services according to the business requirements Show less

  • Data Security Expert

    Oct 2022 - now

  • IT Service Manager

    Aug 2018 - Sept 2022