Experience

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  S.c. fundeni mob 204 s.r.l.

  Sept 2009 - Aug 2012

  Production and operations department manager

  As the furniture production manager, I was tasked with material acquisition, negotiating prices and quantities with suppliers, making sales and thus I had to interact with customers on a daily basis.In addition I was involved throughout the entire production process.

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  Prime com trade network s.r.l.

  Oct 2013 - Jun 2014

  Warehouse manager

  • Responsible with examining the produce received at the warehouse, checking the accuracy of quality and quantity of the goods received• Prepare orders for business customers, recheck quantities, stocks and ensure the goods are dispatched to the customers accordingly, to meet client's needs

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  Cat mobile accessories s.r.l.

  Jan 2015 - Nov 2015

  Internet sales representative

  • Offer guidance to customers to ensure they find and order the product that meets their needs as well answering to any inquiries they might have via email or phone• Process orders, generated invoices and tracking labels as well getting the products ready for shipping;• Provide customer support for billing, packages, deliveries, warranty issues or wrong product shipped and general platform support

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  Premium mobile s.r.l.

  Nov 2015 - Aug 2018

  Business administrator

  • Maintaining communication relationship, negotiate with suppliers and couriers for produce and services• Placing orders for produce to suppliers, receive and register the goods in accounting and inventory;• Processing end client orders placed on the online shopping platform and advising them to pick the best product that fits their needs.• Providing customer support for billing, packages, deliveries tracking, warranty issues and/or wrong product shipped and general platform support

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  Cgs romania

  Aug 2016 - Oct 2017

  Accounts receivable representative

  • Payments allocation received by checks and wire transfers or ACH method according to the customers open items • Providing account statements as well as payment allocation details• Payment reconciliations (returned payments, misapplied payments and refunds);• Payment research (in case of insufficient data provided regarding sender and allocation instructions)• Maintaining communication with other departments involved such as: Operations, Billing, Collections, and contracts, as well as with the customers to obtain remittance for unapplied funds.• Preparing financial reports for internal use Show less

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  Allianz

  Jun 2019 - now

  Senior policy and contract management officer

  • Compensation, invoicing for premium and fees; Creation of credit notes, bonus/malus; Creation of broker notes• Control Turnover Declarations; Carrying out the operational procedures, including those country specific• Facilitate payments to customers• Perform customer accounts reconciliations in order to ensure all invoices had been correctly transferred from feeder system• Posting of the credit notes in order to adjust the balance disputed by the customer according to the instructions received from Local Business Units• Response to queries in a timely and efficient manner to promote a customer-oriented culture in EH• Offer support to new team members and share knowledge and best practices• Ensure KPI figures are met as per agreed SLAs; Active participation to the Continuous Improvement project• Policy data and contacts update• Active participation in harmonizing the processes with the other regions• Implementing new controls in order to assure an accurate monitoring of the processes performed• Internal procedures updates ; Testing for new developments/updates of the system• App migration to New system • Manage and track software defects• Log and manage the team's process improvement ideas, track their progress, implementation and provide support/feedback to the team; present the logged ideas to upper management Show less