Experience

• 

  Kohl's

  Nov 2019 - Jan 2020

  Sales executive

  • Generated over 10 new Kohl’s credit card accounts each week• Marketed exclusive offers available on the Kohl’s app while notifying customers about in-person sales• Coordinated with over 40 employees from POS department, stockers, sales floor workers, and managers

• 

  Dunkin'​

  Jul 2021 - Jan 2024

  Shift lead

  • Directed a team of three, trained 10 new employees, and implemented a training SOP• Maintained high standard of customer service with an average of 400 customers during peak hours• Increased sales by 15% through promoting usage of the Dunkin’ app• Oversaw budgeting and inventory management resulting in cost reduction of 20%