Experience

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  Hsbc

  May 1999 - Jan 2007

  Branch manager

  2007Enhanced brand reputation in local community by meeting local businesses, their employees as well as local language schools and their students.Managed a portfolio of personal and business customers to ensure business was maximised.Lead manager for branches of same size in region and remotely managed Financial Managers, Premier Managers and Business Banking Managers. Supported Regional Manager as part of senior team, managed region in absence.Trained and developed branch team to highest performance potential. Show less

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  Citi

  Jul 2007 - Jan 2009

  Maintained and developed relationships with local businesses to support the branch performance. Managed a branch of 15 for three months whilst new BM waited to be appointed.Developed the networks sales teams, in branch & remotely, to manage their customer base and maintain proactive contact through portfolio management to drive new business through these.Managed operational process controls and delivered training and support to the branch team and also to other branch teams.Senior Customer Services Manager to network teams and whilst managing my own team ensured these teams delivered their operational risk, service and sales targets through regular support.Assisted central control & compliance teams with projects directly affecting branch processes and procedures. Show less

  • Customer Service Manager

    Jul 2007 - Jan 2009

  • Service & Ops Manager

    Jul 2007 - Nov 2008
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  Derbyshire building society

  Jan 2009 - Feb 2010

  Branch manager - maternity cover contract

  Provided a narrow range of financial services, mortgages and savings. I managed & developed a small team to achieve targets and professional enhancement. Branch Manager (maternity cover)Met with customers to understand their financial needs. Built a portfolio of customers for the branch to manage to ensure continued branch success.Managed the branch sales results through observations, training and coaching.Attend monthly board meetings with key relationship holders - Independent Financial Advisors, Mortgage Planners, Human Resources and key support functions at head office. Show less

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  Santander uk

  Mar 2010 - Aug 2021

  Branch manager leading and developing teams to help build loyal and prosperous customers and communities.

  • Personal Banker

    Nov 2020 - Aug 2021

  • Branch Manager

    Mar 2010 - Nov 2020
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  British business bank

  Aug 2021 - Jun 2023

  Operational compliance analyst
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  Start up loans company

  Jun 2023 - now

  Fraud & financial crime manager