Experience

• 

  Nordstrom

  May 2011 - Sept 2011

  Intern
• 

  Arcbest

  Nov 2012 - Feb 2015

  ● Trained in Sales Account Management and frontline operations supervision.● Promoted to Account Manager after completing the training program ahead of schedule.● Developed, maintained, and expanded a book of transportation business in Northern California.● Grew key account, Muscle Milk, from $300K to $850K in annual revenue in 2013.

  • Account Manager

    Mar 2013 - Feb 2015

  • Management Trainee

    Nov 2012 - Mar 2013
• 

  Oracle

  Mar 2015 - Nov 2015

  Account manager

  ● Sold database and integration/middleware services to technology startups, enabling growth and scaling of infrastructure.● Consulted clients on sustainable growth, cyber security, and data encryption strategies.● Positioned private and public cloud-based data solutions.● Achieved 106% quota attainment.

• 

  Arcbest

  Dec 2015 - May 2022

  ● Oversaw the revenue, service levels, and profitable growth of a full-service logistics branch in Northeastern Ohio.● Increased net profit by 300% from 2020 to 2021● Drove and continually improved NPS for 46 unique accounts.● Established and managed key partnerships with suppliers and vendors.● Acted as a trusted advisor to customers, providing insights on optimal product utilization.● Managed relationships with corporate leadership to ensure strategic local execution and communication of needs.● Led the implementation and usage of Oracle CRM to track pipeline growth, opportunities, closing percentage, and sales cycle.● Positioned SaaS-based Traffic Management System to customers, enabling them to price across various providers.● Executed email marketing campaigns to introduce new solutions to key accounts.● Supervised a team of 17 employees, maintaining low overhead while hiring and retaining staff.● Ensured OSHA compliance, audited and approved branch-related invoices, and provided shipment tracking and visibility. Show less ● Increased revenue of supply chain services by 70% from 2016 to 2017.● Developed and implemented a go-to-market strategy for international import business, including prospecting, creating pipelines, and onboarding new customers for international freight forwarding and domestic ground transportation services.● Managed and grew the existing customer base through event planning and client entertainment.● Acquired new customers through cold calling, generating $1.7M in annual revenue in 2017.● Implemented API systems and transparent links for customers to list shipping rates directly from their website.● Deployed TMS technology for customers to view shipping prices from multiple providers.● Sold Warehouse Management Technology Solutions and positioned ArcBest assets to create holistic solutions.● Utilized Oracle CRM to chart opportunity progression, pipeline, contacts, tasks, and marketing campaigns.● Cross-sold domestic and international supply chain services to enhance account penetration.● Developed and implemented a go-to-market strategy for international import business Show less

  • Branch Manager

    Aug 2019 - May 2022

  • Account Manager

    Dec 2015 - Aug 2019
• 

  Rackspace technology

  May 2022 - now

  Senior customer success manager

  ● Oversee a portfolio of managed cloud hosting and colocation services ● Act as the day-to-day point of contact, executing account strategies to drive value, identify cross-sell opportunities, ensure full contract renewals, and manage product upgrades.● Document customer interactions and maintain strategic objectives in Salesforce.● Track high-value customer deployments, utilization, net promoter scores, and other key customer data within Salesforce.● Escalate tickets per company policy and communicate customer feedback to upper management, engineering, and product teams.● Conduct Quarterly Business Reviews and Monthly Service Reviews.● Facilitate cross-department collaboration and partner with Implementation to ensure aligned service delivery and successful project execution. Show less