Experience

• 

  Undisclosed telecommunications

  May 2000 - now

  • Maintain and monitor assigned facilities plant/central office/new facilities per customer service requests • Selected for multi-state service ordering team, requiring proactive review of company implementation processes for wireline and fiber services• Project manage monitoring, controlling, and closing engineering work orders and updating outside plant location records in connection with additions/changes in outside plant facilities Partnered with field agents’ fiber assignments in residence and business addresses (GPON, ABF and MULTI-GIG) • Responsible for tracking the release of service requests that were temporarily held back due to a lack of network facilities• Fostered effective communication at all levels within the organization to partner with Staff Support, Engineers, and various other departments to ensure best practices• Observe database updates to reflect changes in OPTI • Perform tasks associated with the design of outside plant facilities and cut overs to new systems• Top Performer in processing AT&T Business Fiber orders bringing revenue to Dept. Show less  Working knowledge of outside plant symbols, practices, and terminal readings  Team lead in preparation to maintain charts, engineering drawing plans and records Provide outside plant and/or central office facilities assignments Analyzation of engineering prints to determine facility placement and existing facility data to determine service capacity Managed changes to network facilities by keeping databases updated to reflect changes in ARAMIS Utilization of AutoCAD system to create engineering work orders and update Outside Plant Location Records in connection with additions and changes in outside plant facilities Show less • Collaborated with multi-state service ordering team, requiring proactive review of customers billing and company implementation processes for wireline services• SME coordinator proving real -time consolation to communications executives pinpointing ordering processes & deadline goals • Ability to understand and analyze detailed data while exercising judgment requiring detailed knowledge of company and engineering procedures to resolve discrepancies • Conducted equipment cutovers to ensure seamless transition to prevent loss of service• Met with Communication Executives in conjunction with Communication Consultants at AT&T to facilitate any ordering issues regarding equipment and ordering processes Show less

  • Facilities Specialist/NAFG

    Feb 2014 - now

  • Cad Tech

    Feb 2009 - Feb 2014

  • Global Markets Customer Service Rep

    May 2000 - Feb 2009