Tenindje Cisse

Experience

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  Oakland Public Education Fund

  Jan 2020 - Apr 2020

  Intern

  - Collaborated with management to plan read-in events at 10 schools during cultural commemorations, championing diversity and inclusion within Oakland Public Schools.- Slashed HR operational time by 2 hours each week by streamlining interview scheduling processes for potential volunteers.- Accelerated access to volunteer data by 5% through meticulous revision and updating of numerous Salesforce contacts.

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  Philo

  Sept 2020 - Aug 2021

  Customer Service Specialist

  - Participated in a 15% increase in customer satisfaction by collaborating with PM and conducting accessibility-focused user interviews.- Improved service quality by 10% and created a decline in average response time by designing a self-service solution prototype that minimized customer complaints.- Demonstrated strong communication skills, both written and oral, with the ability to tailor the message to customers via phone, chat, and email.

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  Robinhood

  Jun 2022 - Sept 2022

  Customer Experience Operations Intern

  - Formulated and presented a mock training curriculum to the Learning and Development Team, emphasizing a customer-first approach and proactive follow-up on outstanding issues.- Oversaw a team of 5 interns to streamline administration processes to ensure alignment and project completion.- Scheduled appointments and facilitated efficient workflow by initiating a weekly lunch initiative for 6 interns and 50 CX staff to build team rapport.

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  California Volunteers, Office of the Governor

  Sept 2022 - Jun 2023

  Food Insecurity Fellow

  - Excelled in an intensive 300-hour fellowship, ensuring full compliance with all programmatic benchmarks and requirements.- Assisted in the distribution of 100+ pounds of food to Yolo County residents alongside the lead volunteer, directly combating local food insecurity and refining logistical management skills.- Led and managed packing sessions upholding hygiene standards, streamlining the workflow, and ensuring accuracy in packing processes.

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  Tea Time With Aisha

  Aug 2023 - now

  Social Media Manager

  - Led the project management of promotional content for Tea Time With Aisha, overseeing all phases from content creation to editing, including selecting key moments for trailers to maximize audience engagement and brand impact.- Create monthly content calendars, fostering a consistent and engaging online presence that aligns with marketing objectives.- Analyze data to produce weekly performance reports on engagement, reach, and follower count, informing strategy revisions.- Developed brand partnerships and crafted media kits, securing sponsorships and generating $1,000 in revenue. Show less

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  American Marketing Association (AMA) San Francisco Chapter

  Jan 2024 - Apr 2024

  Digital Marketing Extern

  - Built comprehensive marketing strategy for small esthetician business to boost clientele - Created notion workspace, took all meeting notes, and assigned tasks to ensure all teams kept to project timelines- Ideation and creation of social media video, infographics, and interactive content on Instagram and Facebook

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  Kepler

  Mar 2024 - May 2024

  Digital Marketing Extern

  - Created a media plan strategy incorporating quarterly budget, proposed media channels, and KPIs to track- Launched paid search Google ad campaign for a non-profit organization- Monitored and analyzed KPI's for paid search campaigns including CTR, CPC, and impressions to improve advertising strategies - Attended 8 weeks of trainings on digital marketing and effective data presentation

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  Safe Passages

  May 2024 - now

  Social Media Manager

  - Scripted, filmed, and edited feature stories of AmeriCorps members, showcasing organizational impact- Designed and produced social media posts using Canva, gathering relevant information and assets for campaigns- Attended and captured content at Safe Passages events, producing media for various promotional initiatives- Developed and implemented marketing strategies for Safe Passages' social media presence, increasing engagement through event coverage, content creation, and relevant collaborations Show less