Experience

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  Royal air force (raf)

  Jun 2012 - Oct 2017

  The Operations Control team for PJHQ is the first point of contact for all operational matters, incidents and emerging crises involving the UK military. The team consists of only two individuals – the Operations Controller and the Assistant. This team is a key player in the flow of information and decision making between the Headquarters, the Ministry of Defence, the Foreign and Commonwealth Office, the Department for International Development, the Department for Health, the Cabinet Office and No. 10 Downing Street.Responsibilities:• Produce and execute briefs to visitors on current operations around the world.• Act as initial POC at PJHQ for operational matters by monitoring all incoming information, via email, telephone and various other IT systems and ensure it is directed to the relevant division.• Ensuring local file management systems are up to date and correct.• Produce weekly read files with strict deadlines for 22 senior managers.• Processing and management of highly classified material, both electronically and physically.• Command and Control of assigned forces deployed on Joint Operations.• Take immediate action in the event of an emergency in the UK or overseas.• Activating an alternate operations control room as part of the business continuity plan.• Provide technical support to peers and managers through the role of Local Security Officer. Show less Reporting to the Surveillance Director, the aim of my role was to assist the Identifying Officer in building and maintaining the Recognised Air Picture (RAP) of the UK Airspace. I also took this role on in the Falkland Islands on a 4-month tour. This required me to adapt drastically to my new environment, using different equipment and limited resources to produce the same outcome.Responsibilities:• Monitor the UK airspace for friendly, hostile and unknown civilian and military aircraft. Investigate, analyse and identify them in accordance with certain criteria. • Input safety critical weather and air pressures into IT systems for military pilots to see.• Listen to emergency radios for civilian and military aircraft and act accordingly if an emergency is declared.• Train and mentor new employees. Show less

  • Operations Controller Assistant

    Aug 2016 - Oct 2017

  • Aerospace Systems Operator

    Jun 2012 - Aug 2016
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  Badenoch & clark

  Oct 2017 - Jun 2018

  Recruitment consultant

  I recruited contract IT and Information professionals into the NHS.

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  Taylor wimpey plc

  Jul 2018 - Jun 2021

  Marketing executive

  Reporting to the Sales and Marketing Director, my role is to manage the creation and effective delivery of the marketing strategy for the business unit that delivers a strong prospect database for current and future new build developments and strengthens the Taylor Wimpey brand in local communities and nationally.Key responsibilities:• Manage the production, accuracy and content of all marketing communications including integrated campaigns via creative, media and PR agencies;• Create and maintain the marketing plan, identifying targeted marketing campaigns for all developments;• Regularly update the content of the business unit’s website pages and property portals, ensuring information and availability is accurate via the content management system (Sitecore);• Delegate tasks to, and support the development of, the Sales & Marketing Secretary/Administrator;• Monitor and manage the annual marketing budget for the business unit (c.£500k);• Ensure all signage and marketing collateral on site is accurate and identify new opportunities;• Assist Sales Managers with the set-up of marketing suites;• Deliver a consistent Taylor Wimpey brand experience across all channels;• Act as Social Media Lead for the Business Unit, answering queries using social media management tools, such as Hootsuite and Sprout Social;• Ensure the effective implementation of the Taylor Wimpey Development Communication Plan throughout the lifecycle of all developments;• Monitor the detail of leads captured by Sales Executives and advise on improvements where necessary;• Review effectiveness and ROI of campaigns using standard monthly reports and online analytic tools. Use this knowledge for future marketing campaigns;• Ensure all KPI’s set by Head Office are met and exceeded;• Lead monthly meetings with external agencies using the approved agenda and focus site reports;• Complying with and uphold company policies and procedures. Show less

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  Cala group limited

  Jun 2021 - now

  Assistant brand manager

  My role as an Assistant Brand Manager is to support the Director of Group Marketing with the evolution and protection of the Cala Homes brand across all channels, including off-site signage, point of sale materials and all marketing channels. Key responsibilities:• Assist with the rebranding and repositioning of Cala Homes• Marketing lead on brand partnerships that will benefit the company and its customers, for example Sky and BT/EE• Communicating the Cala Group brands through maintenance of the brand hub• Review and approve regional marketers advertising to ensure brand consistency• Part of the national campaigns team which produces all marketing assets to be used across the business, creating a consistent brand marketing approach• Set up and lead the brand-new Cala Homes Customer Journey Steering Group to drive customer centricity within the business• Create and implement a Customer Culture workshop, in conjunction with third party contractors, that is rolled out business wide to improve the businesses culture towards the customer journey • Lead on email automation, including content improvements and the building of the journeys within Marketing Cloud, to improve the overall customer experience• Map the end-to-end customer journey and discover ways of improving the customer experience from first enquiry right through to 2 years after-sales• Continuous improvement and development of the digital customer porta• Lead on the conversion rate optimisation project to enhance the customers digital experience and to increase leads/revenue for the business• Improve the use of Trustpilot by regularly reviewing the invitation messaging• Copywriting and content enhancement for the brands websites to improve the customer journey and SEO• Manage, collaborate, and develop strong relationships with external agencies, vendors, and other third parties Show less

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  Rugbytots ltd

  Mar 2025 - now

  Franchise owner

  The world’s favourite rugby play programme for children aged 2-7 years old.