Experience

• 

  Td

  Jun 2010 - Jul 2012

  Project lead
• 

  Sutherland global services

  Sept 2012 - Apr 2015

  Project lead
• 

  American express

  Apr 2015 - Nov 2021

  Senior technical project manager

  Led Scrum teams and collaborated with stakeholders for feature prioritization, user story grooming, and coaching in effective story writing using Jira and ConfluenceManaged executive initiative “Customer Journeys” aimed to increase data visibility across multiple organizationsOperated in a Program Manager capacity for leading the executive and market mandated initiative, ‘India Data Localization’ to move Cloud - CI/CD applications to the India Data CenterCaptured and analyzed Sprint Burndown, Velocity, and other metrics from Jira to enhance leadership visibilityIdentified dependencies and removed impediments with the Logging and Monitoring team, ensuring 99% sprint goal achievementExecuted Program Increment (PI) objectives to align with team strategy and vision. Established a program forum for enhanced transparency and agile practices, resulting in a 50% increase in productivity and team satisfactionManaged executive initiatives such as Data Center Migration for GBT - Global Business Travel, Customer Journey and Data Center India Data LocalizationManaged end to end resource hiring, onboarding & offboarding for the Logging and Monitoring teams Show less

• 

  Wells fargo

  Dec 2021 - Nov 2024

  Project Leadership: Spearheaded CoBrand/Umbrella card launches, targeting June 2024.Efficiency Improvement: Enhanced project delivery by 25% using Agile methodologies for key initiatives like Autograph Journey and GPCC launches.Program Management: Oversaw complex programs, aligning with infrastructure and business goals.Agile Champion: Facilitated PI planning and scrum ceremonies, boosting team involvement by 75%.Cross-Functional Collaboration: Resolved project impediments, achieving 95% on-time delivery for card launches and infrastructure upgrades.Credit Card Acquisition: Managed initiatives with a focus on technology resiliency, enhancing code quality by 50%.Compliance Monitoring: Ensured 100% adherence to SDLC standards and facilitated effective change management.Risk Management: Conducted risk assessments, reducing project risk by 20%.Team Coordination: Streamlined agile execution between offshore/onshore teams and improved communication.Vendor Liaison: Managed vendor support and milestone alignment.Digital Strategy: Aligned with partners and Scrum teams for improved project delivery and stakeholder satisfaction.Technical Expertise: Experienced in infrastructure, Data Center migration, Kafka MQ, Spark, Elastic Search, and various testing tools. Show less

  • Program Project Manager/Loyalty Solution

    Sept 2023 - Nov 2024

  • Lead SM - Credit Card Originations

    Dec 2021 - Nov 2024
• 

  American express

  Nov 2024 - now

  Senior technical program manager, cloud enterprise