Experience

• 

  American express

  Nov 2008 - Dec 2023

  Operational leadership, call centre management, strategic planning, and relationship management. Drives results in fast-paced environment across multifunctional teams, maintaining composure under pressure, and managing sensitive and key partner relationships both internal and external. Develops customer-centric strategies that result in significant improvement in performance. Ensure delivery of outstanding customer experience in line with company values. Operational leadership responsible for development, launch and management of the UK Value Generation strategy across multi-sites, driving value for UK Consumer Cardmembers and business revenue. Creation of strategic proactive product offerings to drive cardmember spend and engagement. Relationship management support of high-profile business partnerships including Amex brand profile management within the local community. Seamless event management through strategic planning and identifying commercial opportunities aligned to business strategy. Operational management of the UK and Centralised Corporate Servicing teams within Corporate Services Europe. Strong relationship management of UK partnerships across key business partners including Global Commercial Partners. UK Programme Administrator Servicing Team Leader (June 2013 – August 2014) Nordic Business Travel Account Team Leader (November 2011 – June 2013) Corporate Customer Services Team Leader (November 2008 – November 2011)

  • Operations Manager

    Apr 2006 - Dec 2023

  • Value Generation Performance Manager

    Apr 2016 - Jun 2019

  • Relationship Executive - American Express Community Stadium Team

    Mar 2015 - Apr 2016

  • Customer Service Leader - Commercial Servicing Network

    Aug 2014 - Mar 2015

  • Team Leader roles - Commercial Servicing Network

    Nov 2008 - Aug 2014
• 

  Motorway

  Jan 2024 - now

  Sales support manager