Experience

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  Kiriazi company

  Aug 2013 - Dec 2015

  Data entry specialist

  Electrical equipment registration officer in the orical program on the computer And I was the first official to develop and organize the orical program.. And I was in charge of organizing the employees in the introduction of data on electrical appliances

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  Etisalat egypt

  Jan 2016 - Dec 2017

  Technical support engineer

  I was a customer service officer at Egypt Telecom in the technical support departmentI was in charge of the team and I was involved in developing personal skills and how to deal with customers in solving some internet related problems

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  Exceed

  Jan 2018 - Jul 2019

  Consumer customer service representative

  Interfaced with distributors to resolve issues raised by consumers and retail stores. Responded to technical battery questions from consumers. Conducted research and collaborated with technical experts to resolve cases. Processed consumers' requests for refunds and detected fraudulent claims.Key Achievements:Contributed to 50% increase in call and email volume answered in 12 months by CCS team.Recruited new stores nationwide by phone and new staff in North Dallas area by posters and phone.Saved the company thousands of dollars by effectively resolving claims and preventing losses.Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers. Show less

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  Freelancer.com

  Jul 2019 - now

  -To reach the e-commerce marketing goals, to create customer and target audience segments, to coordinate the creation of content transmitted from the TR team, and to carry out the publishing processes of these communications.-Make the necessary reporting so that e-commerce marketing goals can be achieved.-Coordinate with internal units and agencies to achieve e-commerce marketing and finance goals.-To provide e-commerce content management goals and to keep track of the publication schedule and text requirements in different languages.-Carry out marketing activities in the brand's own mobile and digital channels in accordance with the strategies communicated by the TR e-commerce team to achieve marketing objectives.-To propose recommendations to identify, improve, and simplify operational standards and processes to ensure operational excellence.-To work on the implementation of the website / application in and out of the responsible web site and to analyze the results-Establishment of a social media flow plan to be published on social and digital platforms in the country in order to create and maintain brand awareness in existing and potential customers, to create and maintain a positive brand perception, to make localized translations of the transmitted contents and to post them on relevant platforms, to evaluate / to be in contact with the media unit and respond according to their direction.-Execution of brand marketing and communication activities, provision of appropriate suppliers to store image and poster requests, execution of production stages, management of local agency researches and performances of works done in order to increase efficiency and observe the success of marketing activities in the country. Show less

  • Digital Marketing Specialist

    Jul 2020 - now

  • Front-End web Developer

    Jul 2019 - now
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  Misr express

  Jan 2020 - now

  Digital marketing specialist

  Plan, manage and perform all marketing activities in the Company Expand digital reach to overseas markets to acquire new CustomersManage digital marketing activities, online advertising and Web presenceManage Websites , landing pages, designs , and SEO activitiesPrepare and launch New digital projects in the Company Optimize , test and report marketing spend revenue ROI

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  Creative digital solutions

  May 2020 - now

  Online marketing project manager

  1-SEO Management :- - Business Competition Analyses . - Keyword analysis . - In hand in On page / Off page optimization. - Define SEO based Content strategy.2- SMM :- - Manage a wide range of Social media for clients ( Facebook-Twitter-Linked in- Instagram- you tube ....Etc). - Creative Online Campaign brainstorming for better engagement and customer loyalty gaining. - Monitor online reputation and recommend content. - Design and implement content for Social media. - Manage social technical support . - Manage Content production according to guide lines.3- Online Advertising Management - Keep Close eyes on digital advertising channels, online Influencers and market leaders. - Classify and Recommend appropriate channels for media buyers in order to achieve higher ROI to the Client. - Supervise Connections with targeted online spaces providers and production at the Agency.4- website Optimization - Evaluate , Analyze and test Client websites and recommend visual modifications or redesign and re-branding requirements. - Selection of the business appropriate CMS (word press) based on the client business nature. - Building CMS based website to the clients. - Provide structure, designs , image for blog ...etc to be consistent with the theme and overall brand.5- Brand Online/Offline management - Determine all branding requirements for online business ( Follow strategy-Segmentation- brand voice - online Tone - identity guide lines - Visual identity) - Design and manage all visual materials according to business personality. - Integrate Online and Offline Marketing Communication activities.6- Social media Optimization7- Social media Marketing - Supervise the selection of social media channel. - Advetising management using Online free/paid tools (Adope marketing Cloud/ Social bakers /Radian6 /Adstage /hootsuite /Post Planner ..etc) to make sure of smooth work flow and desired business results. Show less

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  Fiverr

  Mar 2021 - now

  Digital marketing manager

  A digital marketing Manager with multiple skills and experiences in:- Creating online marketing strategies to clients- Building marketing and sales online funnels to help increase sales- Social Media Campaigns and Ads management- Content Creation and Copy-writing- Full social media management for multiple clients in the Food, Education and Tech industries- Using Facebook Business Manager to create and implement ads and reach audience in all ways possible through Facebook.- WordPress website development- Basic designing Show less

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  Flyin.com

  Mar 2021 - Feb 2022

  Social media specialist

  -Create engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages on social media platforms.- Create the Facebook Ads and make the most suitable adset for the target audience-Coordinates social media messaging with advertising departments, brand managers, and quarterly or seasonal company goals-Moderate the social media platforms-Make the Strategy and the editorial calendar for each channel

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  Variiance

  Aug 2021 - Dec 2021

  Digital marketing manager

  - Markets products and e-commerce by developing and implementing marketing and advertising campaigns.- Creating content for the company’s social assets to engage our targeted audience based on relevantinsights and extracted reports.- Optimize SEO and SEM strategies for new campaigns to drive performance improvements and initiatives.