Experience

• 

  Ivy tech community college

  Aug 2017 - Dec 2017

  Customer service representative

  • Greeted persons entering the office, determined purpose of visit, and directed them to destination • Answered employer and student phone calls, scheduling and referring accordingly • Scheduled students for workshops and advising appointments and updated calendars

• 

  Center for leadership development

  Sept 2018 - now

  Mathematics tutor

  • Assisting students, providing guidance to develop and meet academic goals • Helping students with homework and preparing for tests and improve math skills• Maintaining records of each tutoring session

• 

  Indiana university school of medicine

  Jan 2020 - Apr 2020

  Technology support assistant

  • Organized Evaluations, distributed and pulled reports using Qualtrics Survey tool.• Collaborated with staff to provide solutions to project work and keep track of activities on smartsheet.

• 

  Infosys

  Jul 2020 - Feb 2024

  • Managed and analyzed incident tasks, collaborated with functional teams, and delivered well-documented solutions.• Handled workflow tasks including deleting, restarting and forwarding work items to ensure efficient business processes.• Utilized project management methodologies to track progress, manage risks and ensure project objectives were met and facilitated regular project meetings to monitor progress. • Contributed to the project deployment phase and provided support to ensure smooth transition to operational status.• Ensured timely delivery of crucial information to managers and resolved document failures to maintain data flow.• Utilized inventory management skills for efficient warehouse operations and learned Advanced Business Application Programming (ABAP) to enhance technical skills. • Obtained knowledge of Java Basics and Java Stream to understand the back-end development process.• Developed skills in Angular to design web applications and understand the front-end development process.• Gained knowledge of SAP MM (Material Management) skills to manage the process of goods receiving, purchasing, and material storage.

  • Technology Analyst

    Oct 2023 - Feb 2024

  • Senior Associate

    Jun 2021 - Sept 2023

  • Associate

    Jul 2020 - Jul 2021
• 

  Availity

  May 2024 - now

  Electronic data interchange analyst

  • Perform EDI enrollment with payers, ensure timely submissions, maintain records, and streamline processes.• Manage and resolve Salesforce cases, ensuring prompt response and effective resolution of issues to improve overall client satisfaction and operational workflow.• Collaborate on additional projects as needed, including internal setup tasks, to support organization goals and improve operational efficiency.