Experience

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  Vindsor group

  Feb 2012 - May 2014

  Technical support representative (abrl)

  Responsibilities Included:1. Working on Toad (Oracle® 9.5) on a daily basis for interface monitoring2. Using RDC/VNC to resolve a SIM (Store Inventory Management) application problem.3. Open a ticket in Manage Engine IT3604. Basic Linux troubleshooting with PuTTy5. VNC/RDC printer problems for an ABRL store.6. Maintaining a daily basis report.7. Troubleshooting desktop PCs with operating system and hardware difficulties.8. Run the Navision application to save the SOD level.9. Creating a user ID and password for the Store level in the Navision application. Show less

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  Vital link services pvt ltd

  May 2014 - Nov 2015

  Windows system administrator

  Responsibilities Included:1. Managed the Vital Link Service Desk and offered remote help to internal workers.2. Concentrating on the Vital Link AD Structure for Pune.3. Supervising Symantec Manager 12.1 RU4 Antivirus with policies.4. Creating Active Directory user IDs/email IDs/communicator IDs for new workers.5. Maintaining 8 servers using 2K3 and 2K8/2K12 R2.6. Maintaining and complying to SLAs for incidents/service calls reported by users.7. Using phone/email, provide various types of technical help such as Outlook, Permissions, and so on.8. Creating daily, weekly, and monthly MIS reports.9. Troubleshooting on both the desktop machine and the Windows server.10. Perform a daily server health check.11. Fundamental understanding of the VMware Hypervisor ESXi 6.0.12. Setup of Microsoft Windows XP, Vista, Windows 7, 2003, and 2008, as well as Microsoft Office and printer.13. Troubleshooting desktop PCs with operating system and hardware difficulties.14. Outlook 2003/07/10 configuration and backup.15. Troubleshooting of LAN, Modem, Switch, Wireless Router, and cable crimping.16. Basic SonicWALL firewall knowledge (NSA 250 M).17. I supported Vital Link Consultancy Services Pvt Ltd with the migration and design of AD and PCI DSS (3.0 & 3.1). Show less

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  Nityo infotech

  Dec 2015 - Oct 2016

  Assoc technical support

  Worked as an Assoc Technical Supp on the BMC Cloud R&D Team's Windows & VMware Support, providing a centralized first point of contact for BMC technical systems for virtual machines.Responsibilities included:1. Significant contributions include Windows Server installation, configuration, and administration.2. Installation and basic troubleshooting of Python/GitHUb/Docker, if needed.3. Keeping Windows Security Patches up to date according to the release cycle.4. Using the vSphere Client to manage and troubleshoot Windows Virtual Machines.5. Configure and deploy Windows Virtual Machines in the vSphere Client using Clones, Snapshots, and Templates.6. Cloud Machine NIC card tagging in the vSphere Client.7. Authentication and User Management in the vSphere Client.8. In responsibility for operating system maintenance, including upgrades, builds, and patching.9. Provided enabling Perforce user access.10. Supported with DNS Registration, Static IP Registration, and DHCP Registration on Infoblox. Show less

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  Bmc software

  Oct 2016 - now

  Platform system admin

  Role: Cloud Frontier L2 Supporting : (Windows / Linux / VMware)Team Size: 8Location: PuneWorking as a Platform System Admin on the BMC Cloud R&D Team's Windows, Linux, and VMware Support, providing a centralized first point of contact for BMC technical systems for virtual machines.Responsibilities included:1. Significant Contributions Installation, configuration, and administration of Windows Server (2008/2012/2012 R2, for example).2. RHEL/CENTOS/Ubuntu/Debian/Suse installation, configuration, maintenance, administration, and support.3. Providing NIS users administrator access to VMs.4. Installing Oracle RAC on Linux Servers.5. Troubleshooting and issue resolution for users, apps, and hardware, among other things.6. Installation and configuration/basic troubleshooting on Git/Github/Docker as needed.7. Basic knowledge of PowerCli for VM activities.8. Supporting the internal BMC Build, Production, and R&D environments.9. Professional experience with Unix/Linux, VMWare Cloud, and BMC Multi-Cloud.10. Installing and upgrading packages on Unix/Linux systems such as RHEL, CentOS, and others using yum, rpm, and apt.11. Troubleshooting and configuration of RHEL/CentOS/Ubuntu as needed.12. Working on DNS Registration, Static IP Registration, and DHCP on Infoblox 13. Working on the fundamentals of virtualization using VMware vCenter Server and an ESXi host on a user-managed dedicated virtual machine.14. Upgrading hardware resources based on user requests through SRM (Service Request Management).15. Using the vSphere Client to Manage and Troubleshoot Virtual Machines.16. Using the vSphere Client to configure and deploy virtual machines, as well as use clones, snapshots, and templates.17. Working on real-time virtual machine migration using vMotion.18. Working on virtual machine resource upgrades with the VMware vSphere console.19. Updating the BMC CMDB for newly deployed server assets data. Show less