Experience

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  Dhl supply chain

  Nov 2016 - Jun 2018

  Logistics assistant

  • Receiving units & Shipping out units• Labeling, sorting unit spares• Ad-hoc responsibilities as assigned by the Supervisor• Learn how to use the SAP system• Contact various customers via email• Segregation of custom invoices in order

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  Mobile credit payment pte ltd

  Jun 2018 - Nov 2020

  Sales support executive

  • Support ad-hoc projects• Perform day to day operations• Setup POS terminal for Alipay and WeChat pay and software setting up and installations, also field visit to customers premises• Attending to customers fault call via telephone and on-site support• Send quotation and invoice to merchants• Sales and admin work• Provide technical trouble-shooting and customer service on customers’ premises• Provide presentation if needed to merchants and customers

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  Giveplease

  Nov 2020 - Jun 2022

  Operations executive

  ● Enabling testing of Point-of Sales (POS) terminals, install paper rolls and activate the SIM card for physical deployment of terminals.● Develop and standardize processes that enable seamless GivePlease merchant onboarding including checking documentation on KYC for onboarding merchants on the web portal.● Deliver physical terminal to charities, mosques, madrasah and VWOs in Singapore.● Handle merchant enquires via emails and calls.● Identify key operational metrics and work with Head of Department (HOD) to follow- up with users at every step and other ad-hoc task as required by HOD.● Support and coordinate app upload on the terminals/devices and work closely with our project team including marketing in customer development, customer surveys, and testing groups.● Provide thoughtful, strategic insights into unmet users’ needs and help ideate actions for product, marketing, and engineering leadership to implement.● Collaborate cross-functionally (strategy, marketing, policy) to ensure smooth business operations.● Be the customers' voice and update the product team about issues every week with your reporting.● Go the extra mile to engage and build relationships with GivePlease customers. Show less

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  Accenture

  Aug 2022 - Aug 2023

  Customer contact comms associate

  Review and Approve or deny connections within a review tool based on client Policy.Review data provided by advertisers and validate it matches the corresponding internal CRM object (e.g. the contact for the advertiser’s company).Review subjective content (e.g. Ads run by the advertiser or the account billing address) and tag it to existing Client Relationship Management listings.Read, understand and make decisions based on policy documentsCorrespond with internal salespeople regarding any appeals filed.Review non-objectionable content, create tasks, follow-up on open ticketsProvide feedback on trends identified in reviews.General data entry related tasks.Provide suggestions to improve the process and workflows Show less

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  Certis

  Dec 2023 - now

  Auxiliary police officer