Experience

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  Hrvatski telekom

  Feb 2013 - Sept 2014

  Customer service agent

  ▪ Telephone sales▪ Providing product and service information▪ Education of new agents▪ Improving quality of products and services▪ Explanation of items in billing accounts▪ Developing new strategies to improve sales

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  Bayerische verwenrung, zagreb

  Oct 2014 - Feb 2015

  Salesperson

  ▪ Oriental carpet salesperson▪ Presentation of oriental carpets▪ Organisation of the store

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  Iskon internet d.d.

  Apr 2015 - May 2015

  Customer service agent

  ▪ Telephone sales▪ Providing product and service information▪ Explanation of items in billing accounts

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  Ministry of social policy and youth, zagreb (croatia)

  Oct 2015 - Dec 2016

  Assisting jobs in ministry of social policy and youth

  ▪ Archive jobs▪ Delivering of official letter in Zagreb▪ Organisation of fleet▪ Organisation of meeting rooms▪ Office work

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  Hrvatski telekom

  Jun 2017 - Sept 2020

  Business support system specialist

  ▪ Data maintenance of business customers▪ Maintenance of system required for realization of services▪ Data entry in various systems▪ Sales support

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  Amicasa d.o.o

  Nov 2019 - Feb 2020

  Quality assurance tester

  Testing various functionalities of mobile app on various virtual and physical phones and tablets.

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  Cinnamon

  Sept 2020 - Aug 2022

  Quality assurance engineer

  Quality assurance of fintech product for the biggest financial institutions in the USA.-Agile / Scrum development-Creating and maintaining test cases and test plans-Creating new QA test strategies with the rest of the team-Ensuring that old and new features meet defined requirements -Collaborating with a multinational team-Giving suggestions for product improvement-Writing new test automation scripts and maintaining existing scripts with Selenium(Java)-Writing E2E test using Selenium(Java)-CI/CD Show less

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  Reversinglabs

  Aug 2022 - now

  Engineer in test