Experience

• 

  Target

  Jul 2019 - Oct 2019

  Apparel merchandiser and electronics

  Men's Apparel Lead and Visual Merchandiser Throughout all apparel zones, visual appeal to the customer was the main priority. Floor layout and apparel presentation was analyzed to boost sales and overall customer satisfaction. This included:• Overlooking the men's apparel section• Maintaining a proper and organized section• Interacting with customers for a positive guest experience• Covering multiple areas for staffing assistance

• 

  Amazon

  Sept 2019 - Aug 2020

  Trainer and Learning AmbassadorResponsible for training newly hired employees on how to successfully perform and complete all warehouse operations and processes. Every ambassador must be able to complete every function in the warehouse. • Lead 3-6 new employees through every warehouse function within a 4 hour shift• Develop a training plan to help new employees understand every function• Build relationships to allow new employees to be comfortable with asking questions• Answer all questions provided from new employees throughout all shifts Show less

  • Learning Ambassador

    May 2020 - Aug 2020

  • Warehouse Lead

    Sept 2019 - Aug 2020
• 

  University of north carolina at charlotte

  Aug 2020 - May 2022

  Resident advisor

  UNC Charlotte Housing and Residence LifeAdvise residents living on campus, provide peer leadership to residents, refer and encourage students to utilize academic and student success resources on campus, build a positive and inclusive community, and manage residential facilities through inspections, rounds, and reports. • 4 planned events per year • 48 residents assigned per year • 4 weekend duties a year • 2 duty nights per month

• 

  Abercrombie & fitch co.

  Jun 2021 - Aug 2021

  Supply chain management intern

  Distribution Center Supply Chain Coordination TeamOn a daily basis, tasks were assigned to be completed by a given deadline using internal database software. This includes OWIMS and Excel which were used for organizing international stock counts. • Creation of a new organizational process flow map for recalls in the warehouse• Observe and understand functionality of global network for product movement• 3 Case Studies including real time data and problem solving• Meet with over 20 different departments around the world (virtually) for final project insight Show less

• 

  American airlines

  Jun 2022 - Jun 2023

  Operations Strategy and Delivery Analyst for Premium Guest Services• Construct and deliver monthly data reports correlated to generated revenue under food and beverage operations• Oversee implementation and usage of 60+ industrial coffee machines utilized daily in premium lounge spaces• Consult with lounge managers and business partners to deliver operational and performance feedback• Support 1000+ frontline PGS team members with immediate responses to facility and maintenance concerns- Delivered world-class service to high-profile passengers through expert preparation and procedures- Constructed and delivered monthly data reports correlated to generated revenue under F&B operations- Enhanced online survey platform to capture 3,000+ customer feedback surveys via QR codes- Assessed passenger feedback, growth opportunities, and solidifying long-term team goals Show less Planning, Administration, and Continuous Improvement TeamMultiple projects and tasks were given with a deadline to contribute to the teams weekly breakdown meetings. Data is observed and organized from online databases and observations to implement new improvements to the airports efficiency and customer satisfaction.• Time-trial study for passenger unloading times• Creation of a daily data breakdown report• Organization and data analysis for delay information• Daily observations throughout each terminal• Shadowing in multiple leadership departments• Traveling to other hubs to gain insight on internal improvements Show less

  • Analyst for Premium Guest Services

    Oct 2022 - Jun 2023

  • Hub and Gateway Operations Strategy Intern

    Jun 2022 - Oct 2022
• 

  University of hawai'i at mānoa

  May 2023 - Feb 2024

  Office and operations manager / administrative assistant

  - Served as a primary liaison for the department, assisting students and staff with all inquiries- Collaborated with university leadership to identify and implement system improvement opportunities- Managed all technical tasks related to course scheduling, academic support, and advisement- Communicated effectively with internal and external parties to coordinate event and delivery logistics

• 

  The groundery

  Jan 2024 - now

  Founder

  The Groundery ProjectA sustainably driven non-profit creating a supply chain segment for end of life coffee grounds.

• 

  Apple

  Jul 2024 - Feb 2025

  - Manage inventory tasks to ensure product availability and compliance standards- Coordinate returns and shipments, enhancing operational efficiency and customer service- Engage with customers, offering product expertise to drive sales effectively- Participate in physical inventory counts to maintain accurate stock levels- Collaborate with teams to uphold Apple preservation standards and minimize disruptions- Foster an inclusive work culture by respecting differences and encouraging teamwork Show less - Identify customer needs and provide tailored solutions to exceed customers’ expectations- Optimize workflows to boost efficiency while maintaining high quality and customer satisfaction- Demonstrate product features to extend recommended options and learn more of a customer’s needs- Engage with leadership to identify feedback opportunities and follow up with results- Create a welcoming and inclusive environment with positive and professional intent- Attend to visual merchandise standards and upholding cleanliness throughout a storefront- Maintain a perfect NPS score while exceeding storewide performance metrics in multiple areas Show less

  • Operations Specialist

    Oct 2024 - Feb 2025

  • Specialist

    Jul 2024 - Oct 2024
• 

  Frontier airlines

  Feb 2025 - now

  Analyst for material operations

  - Manage daily open purchase order and parts requisition reports to track and maintain inventory accuracy.- Utilize data analysis tools including Databricks, Snowflake, Monday, and Trax.- Analyze historical usage and failure rates to determine optimal stocking levels and minimize excess inventory.- Adjust system-wide inventory minimums and maximums to automate replenishment and improve service levels.- Collaborate cross departmentally with repairs, purchasing, and AOG teams to forecast and fulfill inventory needs.- Develop and track key inventory metrics to enhance accuracy and efficiency across the full inventory cycle.- Identify and implement process improvements to optimize material operations and reduce non-value-added tasks.- Support negotiations with suppliers to resolve commercial disputes and improve operational efficiency Show less