Experience

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  K7 computing

  Aug 2011 - Nov 2011

  Technical support engineer

   Providing high end Technical support and system related support on day- to-day call basis. Troubleshooting the issues related to the malware.  Installing and configuring of network printers. Troubleshooting the issues related to antivirus installation, activation, updating, scanning & configuration. Checking services like firewall connectivity, N computing issues & troubleshooting.

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  Hcl career devlpment center

  Dec 2011 - Jul 2012

  Trainee engineer

   Real Time Practical on Cisco routers 2811 and Switches (Cisco 3750).  Routers configuration by statically or manually by RIP, IGRP, EIGRP, OSPF, & creating restriction by help of Access Control List(ACL) Created and managing VPN and VLAN on the switches Converting the IP Address with the Help of DNS, by DHCP to provide IP Address to across the premises & to maintaining NAT. Performed installation and upgrading of new network and desktop application software Taken responsible for network evaluations, troubleshooting a variety of network problems, and implementing various software and hardware upgrades. To manage the network across the premises by configuring Routers with help of Static & Dynamic routing. To convalesce the secret code of Linux 6.0 with help of GRUB. To manage & configuration for networking by using Redhat Linux with concepts of DNS, DHCP. To manage & configure RAID, LVM. Overseeing on Essential E-mail operation. Performed on NFS, FTP, SAMBA & Apache web server Installation and administration of Microsoft Windows 7, XP and Windows server 2008 Managing and maintaining User profiles. Configuring Internet Information Service (HTTP, FTP). Planning and deployment of the Group policy for the security features. Installation, Configuration and Troubleshooting of Domain Controller and Additional domain controllers & Active directory Services Configuring DNS, DHCP & Routing Concepts. Performed on Exchange Server. Show less

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  Hewlett-packard

  Aug 2012 - Mar 2013

  Network engineer

   Configured and maintaining Rack based application, Database Servers, Switches and storages for Southern and South Western Railways. Basic configuration of Cisco routers 7600 n switches 3750 & 6500 Designed the Network architecture based on the Infrastructure and difficulties of the project. Providing High End Technical Support for 276 servers, 69 storages. Installed and Maintaining HP Micro Tower Desktop pc’s. Supporting the Control Office Automation Application to the Railway Controllers. Backing up the Data’s on daily (Incremental backup) and weekly (Full Backup) basis. Troubleshooting the Network Problems and problems in Windows Server 2008 and Windows XP. Installation, Configuration and Troubleshooting of Domain Controller and Additional domain controllers. Creating Teaming and Network Load Balancing. Show less

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  Flydubai through hcl infosystem

  Apr 2013 - Mar 2014

  It engineer

   Installation & maintenance of HCL Desktop Pc’s & Fujitsu Laptops.  Taking backups & restoring for Blackberries Cell phones. Maintenance & Troubleshooting LAN & WAN. Making new user profile in Active directory services. Mapping the Shares Networks for users. Installation of Radixx Application for the Fly Dubai Airlines. Manage And Troubleshoot MS Outlook for users. Configure And Maintain E-mail accounts for users. Configure MS Outlook for Users Make Restrictions for the users like: Autologon possibilities, files & Folders permission etc.  Installation & Troubleshooting for Local & Network Printers. Installation & Daily updates all the system With Anti-virus (Kaspersky Endpoint Security 8) Show less

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  Qatar foundation thru hcl infosystems mea

  Apr 2013 - May 2016

   Providing on-site support for end users’ IT equipment Responsible for resolving or escalating customer reported Incidents and service requests assigned to them in the service desk tool Creating, documenting, and review work instructions to help deal with similar incidents and requests Taking full ownership of all open Incidents and service requests and update them on a daily basis Supporting and troubleshooting issues with Microsoft desktop environment, mobile handheld devices and printers Working within structured and defined service management practices (Incident, change, configuration, release management, etc.) Providing clients and users with clear, concise updates in relation to their Incidents and requests Working within technical strategies driven by business objectives and enterprise architectures based on industry-recognized standards Supporting in resolution of client related incidents Show less

  • IT System Engineer

    May 2014 - May 2016

  • IT Support Engineer

    Apr 2013 - May 2016
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  Qatar airways

  Aug 2016 - now

  • Provide L2 Desktop support (Software, Hardware and Network) based on the Incident.• Amadeus Reservations ticketing platform support & troubleshooting• Provide Support in resolving Networks Problem and troubleshooting of LAN/ Wireless Connectivity issues.• Performing troubleshooting on assigned ticket and resolve the problem within Service level agreement.• Installation, Configuration and Troubleshooting of Desktop, Laptops and printers.• Installation and configuration iPads & apple TV devices with use of Apple business Manager or AirWatch• Install, configure and upgrade desktop hardware and printers.• Managing and troubleshooting Wi-Fi and projectors in all the QR Training rooms and meeting rooms at QR Towers.• Troubleshoot telex printers and scanners.• Managing OU of Desktop, Laptop and Tablets in Active Directory.• Installation Configuration of Printer on desktops / Laptops.• Installation & troubleshooting of different client application software’s.• Deploying Packages via System Center Configuration Manager (SCCM).• Working and coordinating with Network Support team for QR Towers HUB room refresh activity.• Nexthink Activities for reporting & tools usage• Work as a team member with other Support team (Server, Network and Application) for timely resolution of Incident. Show less

  • TS systems Engineer

    Jan 2023 - now

  • TS Engineer

    Aug 2016 - Jan 2023