Experience

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  Roma traduzioni

  Jun 2014 - Jun 2015

  Freelance translator

  - Managing the translation of key articles for different agencies (Public & Private Sections)- Translated +300 article within the requested timeline.

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  Italian embassy(ice)

  Feb 2015 - Feb 2016

  Management trainee

  - Organized B2B meetings between Egyptian and Italian companies, facilitating networking and business partnerships.- Assisted in venue selection, cost determination, and event service arrangements, ensuring optimal event logistics.- Provided translation support during B2B meetings, ensuring effective communication between Egyptian and Italian counterparts.

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  Dell technologies

  Apr 2016 - Jun 2021

  - Been part of a $ 3M global technology refresh program spanning multiple countries in the EMEA region for a period of 2 years.- Accountable for project completion within agreed-upon timelines, profitability, and quality standards.- Prepared, updated, and communicated project plans, including tasks, milestones, and risk mitigation strategies.- Coordinated and maintained relationships with project stakeholders, account managers, and third-party vendors to ensure smooth project execution. Show less

  • Senior Project Manager

    Oct 2017 - Jun 2021

  • Associate Project Manager

    Apr 2016 - Oct 2018
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  Rsa security

  Jun 2021 - Aug 2023

  Customer success manager

  - Managed top 100 accounts in the EMEA and LATAM regions, with an emphasis on accounts with ARR of $100K and above.- Ensured customers received the expected value from the products and addressed any concerns promptly.- Acted as a bridge between the sales team and other stakeholders- Conducted regular QBRs with account key stakeholders to review road-map and customer business within the organization.- Assisted the sales team in increasing customer (ARR) by identifying opportunities for renewals and additional services. Show less

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  Vmware

  Aug 2023 - Mar 2024

  Cloud customer success manager

  - Managing high-value deals in EMEA region for various VMware products, including VMC on AWS, VMware Cloud Disaster Recovery, Azure Cloud, and Google Cloud.- Leading the end-to-end customer on boarding process, ensuring smooth implementation and successful adoption of VMware products.- Collaborating with cross-functional teams, including sales, implementation, and support, to deliver exceptional customer experiences.

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  Rsa security

  Mar 2024 - now

  Senior project manager