Experience

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  The pleasanton spa

  Jun 2008 - Mar 2010

  Operations manager - hr assistant /aesthetician

  • Implement new inventory policies resulting in $30,000 costs reduction in 3 months.• Use marketing strategies to expand existing clientele base by 20%• Comply with budgets and ensure financial health by overseeing business records and finances• Design search processes for recruiting and hiring.• Develop ongoing recruiting system and increase candidates pool by 70%.• Assist general manager in day-to-day administrative tasks.• Provide HR assistance to all employees.• Recruit, interview, hire and onboard all new hires.• Write and post jobs description. Show less

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  Amour de femme

  Mar 2010 - Jan 2011

  Owner

  • Overview of financial management, record keeping, and accounting• Handle all customer-service and relations• Design marketing strategies

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  Nob hill spa at the scarlet huntington

  Jan 2011 - Aug 2015

  Aesthetician

  • Maintain an average of 35% of services in retail sales• Tailor services to high-end clientele needs• Hold 5 years of clients no complaints’ performance review

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  Zappos family of companies

  Nov 2020 - Jan 2021

  Customer service representative

  • Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information• Manage large amounts of inbound and outbound calls• Multi-task, prioritize and manage time effectively• Greet customers warmly and professionally, and ascertain problem or reason for calling• Use strong phone contact handling skills and active listening• Build sustainable relationships of trust through open and interactive communication• Customer orientation and ability to adapt/respond to different types of characters• Open and maintain customer accounts by recording account information• Take payment information and other pertinent information such as addresses, and phone numbers• Maintain confidentiality with customers' personal information• Keep records of customer interactions, process customer accounts and file documents• Recommend potential products or services to management by collecting customer information and analyzing customer needs• Educate customers about company's policies• Advise customers on company information Show less

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  Sitel

  May 2021 - Jun 2021

  Customer service representative
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  Picore beristain initiative inc

  Dec 2021 - Apr 2022

  Hr coordinator/auditor

  • Review employees electronic and paper time sheets for completeness and ensure they are in compliance with State labor Code Laws for California, Illinois, Michigan, Nevada, and Texas employees.• Accountable for entering and verifying all new hire paperwork into HRIS System BambooHR.• Complete on-boarding new hires, which includes coordinating the new hire signing electronic documents, collecting training certificates, and verify identifying and licensing documents.• Compute hours worked on each time sheet as a check and balance against what the employee has filed.• Contact employees that need to redo their time sheet, and/or employees that have not yet sent in their time sheet for the week.• Notify managers of repeat offenses of employee paperwork.• Recommend employee write-ups if needed.• Performing all activities and tasks related to making sure employees are in compliance with California, Illinois, Michigan, Nevada, and Texas State and Federal Laws.• Assist employees with questions about their payroll, insurance, and benefits programs.• Assist managers to ensure a smooth on-boarding process for employees. Show less

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  Encompass health rehabilitation hospital of las vegas

  Jun 2022 - now

  Human resources assistant/coordinator

  • Comply with state and federal regulation when setting policies and procedures.• Comply with state and federal regulations when dealing with daily employee situations.• Assist with all HR office operations, benefits, recruitment and retention, worker's compensation, staffing and wages, employee relation.• Serve as a resource to the HR Director, department managers and other employees.• Organize, plan, and manage time effectively to complete assignment.• Assist employee during pre-hiring process.• Conduct employee onboarding and orientation, as well as DE&I training.• Prepares and maintains employee, students, agency staff, and contractors new hire packets and ensures accurate and timely completion of the new hire process and paperwork.• Assisted in collecting and presenting employees’ files for Joint Commission March 2023 audit.• Verify and help employees maintain all certifications and Licenses current. Show less