
Timeline
About me
Operations Manager at The Matt Harnick Team, Keller Williams Real Estate
Education

North penn senior high school
2002 - 2005Activities and Societies: Bowling team: 4 year varsity starter, 3 year captain 4 year Varsity Bowling member, 2 year captain of the team.

Shippensburg university of pennsylvania
2005 - 2010Bachelor of arts political science with a dual minor in sociology and gerontologyActivities and Societies: Activities Program Board Homecoming Committee College Democrats Member of the Activities Program Board, Homecoming Committee and Student worker at the Library and Student Union Building.
Experience

Dock woods community
May 2009 - Aug 2009Certified nursing assistant• Assured the appearance of the residents were appropriate at all times • Provided assistance with personal hygiene care (activities of daily living (ADL’s))• Assured the appearance of the apartment was appropriate at all times: clean, odor free, without clutter, and homelike. • Provided an environment of learning by using natural opportunities and meaningful activities, as well as implementing goal plans designed to maintain or enhance the resident’s abilities and keep residents actively engaged at all times. • Completed the required documentation on resident’s chart including but not limited to seizures, accidents, illness or signs of resident’s discomfort to charge nurse. Show less

Lifequest
May 2009 - Aug 2009Admissions intern• First student to have an internship at this location• Helped to created intern position curriculum• Attended regularly scheduled staff meeting• Participated in making decisions about the well being of those in their care• Created and updated the Resident Handbook• Interacted with residents or staff by doing interviews, luncheons, shadowing• Represented the company at local lectures and industry conferences

Shippensburg university
Aug 2009 - Mar 2011• Oversaw building operations while on duty with a specific emphasis on the responsibility for general cleanliness, maintenance, event set-up/breakdown, management of the security and safety of the building occupants • Supervised the activities and functions within the CUB • Responsible for handling all emergency situations, disturbances, and alarms in the CUB• Prepared nightly reports which highlight any maintenance issues, event information or issues, employee information, attendance count for events and meetings held in the CUB, and times of building checks and walk-through• Served as a resource for the CUB Facilities. Responds to questions, provides information, and directions to other areas on campus. Responsible for closing procedures during the weekdays and the opening and closing of the building on the weekends• Assisted in the organization, setup and completion of summer conferences and meetings Show less • Provided campus wide information and assistance to all guests of the University Union as well as telephone requests• Provided phone numbers of faculty, staff, and students to callers, transferring callers when requested/necessary• Provided directions to callers attempting to locate the Campus• Provided directions to callers attempting to locate a specific building/location on campus• Acted as receptionist, greeting all customers and answering phones• Served as an information resource for daily & upcoming events in the CUB and on campus• Handled ticket sales for the programming boards events• Presented a positive, professional image based on sound principles of good customer service and be a problem solver for Ceddia Union Building users• Correctly interpreted set up sheets and facilitate the proper arrangement of furniture and equipment in the meeting rooms, lounges, and other areas as directed • Demonstrated working knowledge of all CUB audio-visual equipment and be able to use this ability independently and with limited supervision• Handled all equipment with proper care and report any problems/damages immediately Show less
Ceddia Union Building- Shippensburg University
May 2010 - Mar 2011Equipment & Information Desk
Aug 2009 - May 2010

Peopleshare
Aug 2010 - May 2011Contractor to comcast converged products• Contracted to Comcast Converged Products (CCP) in their Data Services sector• Used their software for the X1 cable box to create a ‘map’ from the raw program data to the live version• Edited stock images using Adobe Photoshop to make them fit screen specifications.• Participated in planning meetings with key team members• Created an instructional training guide laying out the step by step actions in order to map the programming correctly• Trained four new members and introduced the team procedures to larger team in a 2 day seminar Show less

Almac group
May 2011 - Dec 2020• Utilizing Microsoft Windows to create word processing documents, spreadsheets and databases• Review monthly invoices against charges to credit cards and ensure accuracy• Assist in the creation of monthly reports to track spending for each division• Researched, created, and participated in teambuilding programs for other departments• Ensure that customer care is highly reflected in all aspect of work• Maintain relationships with hotel and transportation companies to ensure travel needs were met.• Assisted in the planning of the annual employee event for 1000 staff members• Book Domestic airline, cars and hotels utilizing the booking tool Concur as well as hotels.com • Meeting planning with hotels for workshops, conferences and booking blocks using RFP’s as a guideline Show less • Utilizing Microsoft Windows to create word processing documents, spreadsheets and databases• Review monthly invoices against charges to credit cards and ensure accuracy• Assist in the creation of monthly reports to track spending for each division• Researched, created, and participated in teambuilding programs for other departments• Ensure that customer care is highly reflected in all aspect of work• Maintain relationships with hotel and transportation companies to ensure travel needs were met.• Assisted in the planning of the annual employee event for 1000 staff members• Created, staffed and analyzed a successful open house for the Clinical Services and Clinical Technologies staff members and their families• Helped in the Project Services department of the Clinical Services Department to create, scan and deliver batch records prior to the study going on the warehouse and production floors• Booked airline, cars and hotels utilizing the booking tool Concur as well as hotels.com • Meeting planning with hotels for workshops, conferences and booking blocks using RFP’s as a guideline Show less
Sr. Travel and Events Administrative Assistant
Nov 2016 - Dec 2020Travel & Events Administrative Assistant
May 2011 - Nov 2016

The matt harnick team, keller williams real estate
Jan 2021 - nowHandling all administrative tasks of the office while assisting in closing deals post realtor licensing completion.
Operations Manager
Aug 2022 - nowExecutive Administrator
Jan 2021 - Aug 2022
Licenses & Certifications
- View certificate

Windows quick tips
LinkedinJun 2020 - View certificate

Project management simplified
LinkedinJun 2020 
Professional administrative certification of excellence (pace
American society of administrative professionalsSept 2019- View certificate

Onenote quick tips
LinkedinApr 2020
Volunteer Experience
Photographer
Issued by Vets for Vets on Sept 2014
Associated with Michelle ChenevertAlmac Charity Committee Liason
Issued by Manna on Main Street on Oct 2017
Associated with Michelle Chenevert
Languages
- enEnglish
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„Wer immer tut, was er schon kann, bleibt immer das, was er schon ist.“القاهرة مصر
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