Experience

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  Baskin-robbins 31 flavors ice cream & desserts

  Apr 1984 - Apr 1991

  Manager

  Starting in high school I worked at Baskin Robbins and advanced to Store Manager within a couple years, where I was employed for a total of eight years. My responsibilities included small business management, customer service, cake decorating, staffing, training, payroll, daily reports, inventory control and ordering.

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  Discovery toys, llc

  May 1989 - Jun 1996

  Supervisor: assembly, mailing, quality assurance

  As a Supervisor for seven years at Discovery Toys I was responsible for the operation of the Assembly, Mailing and Quality Assurance departments; responsible for training, coordination of staffing and jobs. Operation of mailing equipment and processing of shipments, testing, gathering data, analyzing and generating reports.

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  Oberthur card systems

  Jun 1996 - Oct 1999

  At&t account coordinator, qa supervisor, iso 9000 coordinator, production supervisor

  My three plus years at Oberthur Card Systems included being responsible for improving the quality assurance department, managing the AT&T account, offering superb customer service, monitoring of jobs, data analysis and reports. I supervised the second shift production prior to becoming in charge of the coordination and implementation of ISO 9000 procedures, trainings and auditing in this secure plastic credit and health care card printing facility.

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  Livermore area recreation and park district

  Jun 1998 - Dec 2010

  Senior recreation leader/program administrator/executive assistant

  In addition to full time employment, I spent 12.5 years as a volunteer and employed part time with LARPD, City of San Ramon and City of Pleasanton where we developed, implemented and operated BMX and Cyclocross bicycle events. I was responsible for coordinating and scheduling events, registering participants and coordinating event volunteers, generating print and electronic marketing materials and email campaigns, website administration, trainings and presentations, gathering and analyzing data, surveys and financial reports. Show less

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  Wente vineyards

  Oct 1999 - Mar 2000

  Catering sales assistant

  I was responsible for assisting customers in selecting food menu and event design for special occasions during the five months I was at Wente Vineyards. I was responsible for responding to phone, written and advertising inquiries, creating and sending professional correspondence and schedule coordination of reservations with other event venues.

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  Livermore optometry group

  Feb 2000 - Nov 2015

  Optician

  2000-2005, and 2012-2015 (10 years, 6 months)As an Optician I build and maintain relationships with patients. I inform patients of their vision insurance coverage and options, educate and sell clients on proper eyeglass frames and lens treatments, provide the utmost professional customer service, create and coordinate work orders, verify insurance and process insurance claims, assist patients with complaints, answer multi line phones and schedule appointments on multi event schedule. I was at Livermore Optometry Group for over nine years in a busy seven doctor practice. I spent two years at Visual Eyes Optometry managing the optical department in an office with three specialty doctors. I am currently an optician with Albany Eyecare; a busy 5 doctor practice. Show less

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  J. rockcliff realtors, hometown gmac real estate

  Dec 2005 - Dec 2013

  Licensed realtor

  As a REALTOR for eight years I developed and maintained relationships with a variety of clients under personal and confidential terms, acted as an intermediary in negotiations between buyers and sellers, gathered and analyzed data, prepared contracts and documents, delivered presentations, assisted buyers and sellers with relocation, performed escrow coordination of real estate transactions and created property and agent media marketing materials.

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  Visualeyes optometry

  Feb 2011 - Mar 2017

  Optician/optical coordinator

  Feb 2011 - Feb 2012, March 2016 - Mar 2016 (2 years)As an Optician I build and maintain relationships with patients. I inform patients of their vision insurance coverage and options, educate and sell clients on proper eyeglass frames and lens treatments, provide the utmost professional customer service, create and coordinate work orders, verify insurance and process insurance claims, assist patients with complaints, answer multi line phones and schedule appointments on multi event schedule. I was at Livermore Optometry Group for over nine years in a busy seven doctor practice. I spent two years at Visual Eyes Optometry managing the optical department in an office with three specialty doctors. I am currently an optician with Albany Eyecare; a busy 5 doctor practice. Show less

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  Genstler eye center

  Mar 2017 - Jan 2019

  Administrative front desk/clinic flow coordinator

  I was responsible for maintaining efficient clinic flow for three doctors during my almost two years at Genstler Eye Center, inputting and updating patient data in electronic health records system, answering multi-line phones, scheduling patients on multi-event schedule, and managing the schedule of emergency work-in patients. My varied skills allowed me to work as a Float who filled in as a clinic technician, optician or front desk when needed.

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  Mchenry funeral home & cremation services

  Feb 2019 - Jun 2019

  Funeral director

  As a Funeral Director at McHenry Funeral Home, I meet with families to make funeral arrangements, prepare sales contracts and authorization forms, offer merchandise and close sales, process payments and special orders, work with cemeteries, VA scheduling, florists, doctors, hospitals, health departments, police, sheriff, casket and urn companies.

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  Adam kirkpatrick dds family & cosmetic dentistry llc

  Jun 2019 - Jul 2020

  Dental office manager

  As Smile Coordinator/Dental Office Manager I greet and check in/out patients, manage phone calls, coordinate patient scheduling, present patient treatment plans and payment options, process dental claims, EOB, EFT and ERA payments, insurance verification and predeterminations, respond to patient queries and ensure patient satisfaction.

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  Albany eyecare ctr pc

  Jul 2020 - Apr 2022

  Optician

  As an Optician I build and maintain relationships with patients. I inform patients of their vision insurance coverage and options, educate and sell clients on proper eyeglass frames and lens treatments, provide the utmost professional customer service, create and coordinate work orders, verify insurance and process insurance claims, assist patients with complaints, answer multi line phones and schedule appointments on multi event schedule. I was at Livermore Optometry Group for over nine years in a busy seven doctor practice. I spent two years at Visual Eyes Optometry managing the optical department in an office with three specialty doctors. I am currently an optician with Albany Eyecare; a busy 5 doctor practice. Show less

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  Abb optical group

  Jul 2022 - Aug 2022

  Customer service/order entry

  My primary responsibility at ABB optical Group is to provide total support to customers with regard to placing orders in the system. Answer inbound calls, enter customer orders, make outbound calls as appropriate, process various types of optical product orders, provide individualized customer service with high quality and professional standards.

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  Mineola eyecare

  Sept 2022 - now

  Optician

  As an Optician I build and maintain relationships with patients. I inform patients of their vision insurance coverage and options, educate and sell clients on proper eyeglass frames and lens treatments, provide the utmost professional customer service, create and coordinate work orders, verify insurance and process insurance claims, assist patients with complaints, answer multi line phones and schedule appointments on multi event schedule.