Experience

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  Universidad latina de costa rica

  Aug 2008 - Mar 2014

  University professor

  Taught a variety of English Teaching Major courses: Syntax and Writing I, Reading Skills I, Elocution & Composition, Teaching Didactics, Introduction to Drama, Introduction to Poetry.Taught General English courses for different university majors: English for Medicine Students, English for Pharmacy, English for Computer Engineering, English for Business, English for Optometry.

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  Universidad de costa rica

  Mar 2009 - Feb 2014

  Modern languages school, university professor

  DIRECTOR for Graduation Seminar at the Teaching Licentiate Degree: Teaching Practicum Observation and guidance on Student Graduation Thesis.ENGLISH PROFESSOR for English major at Modern Languages School: Teaches Rhetoric II, III & IV , writing courses which teaches students to analyze different literary genres from both English and American Literature, take argumentative position in international and national issues and conduct an in-depth qualitative research. Teaches Oral Communication II, a course that emphasizes English phonetics and public speaking skills.ENGLISH PROFESSOR for English for Specific Purposes (FUNDEVI): teaches Delivering Oral Presentations,Cross-Cultural Communications, Intermediate, High-Intermediate, English for Business Administration Show less

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  Mckinsey & company

  Mar 2013 - Jul 2013

  English corporate trainer

  Designed and taught English language Course for High Intermediate/Advanced Level company employees emphasizing corporate writing skills on business and economic issues, as well as Accent reduction training.

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  Tecmedia it academy

  Feb 2014 - May 2014

  English program director and curriculum designer for computer technicians

  Designed and evaluated current English program Beginner’s Level course for System Engineering students from Microsoft y Comptia Certification Academy. Advised professor for the course’s quality.

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  Celi - language technology

  May 2014 - Jul 2014

  Academic director for us embassy english language cultural center in panama

  Selection, hiring of personnel, supervision and professional development of teachersAverage Faculty member: 25 Average Students: 280

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  Universidad interamericana de panamá

  Jul 2014 - Oct 2015

  Academic director for english department

  Restructuring of University English Department with the supervision of 5 staff members. Responsible for the flawless execution of 2 student programs:1) University-required English Program for Undergraduate Students-Curriculum Re-Design for Undergraduate General English courses and English for Specific Purposes majors: Hotel Industry/Tourism, Nursing, Nutrition, Medicine -Selection, hiring, and directing professional development of highly-qualified professors through workshops, quarterly meetings, online-courses, PANAMA National Congress.-Monitoring Department quality through design of Class Observation Rubric to control quality of English Courses, providing quality feedback to professors. Improved procedures for placement and proficiency tests. Improved Cambridge University LMS platform procedures for Students and Teachers-Faculty members: Average Teachers: 25 Average of Students per quarter: 3,0002) After School Program (ASP) from Panamanian Ministry of Education (MEDUCA) for High School studentsDirected ASP Coordinator for a solid development of program, kept record of student participation evidence and coordinated communication with Ministry. Selection, hiring of personnel, supervision, professional development of teachers. Monitors quality through class observations, professional development among others. Average Teachers: 25 Average Students with scholarships: 580 Show less

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  Lionbridge

  Jul 2016 - Aug 2017

  Learning and development specialist, corporate language trainer

  Re-structured a training program for employees, redefining program calendar, evaluation and outcomes. Conducted a needs analysis with all stakeholders: target internal clients and managers. Designed specific Business skills courses with relevant linguistic content related to Web Development, Graphic Design, Project Management and Business Cases, among others. Teaching and training of employees in both linguistic and subject-matter Business courses/workshops in large and small groups. Coaching of employees in 1-on-1's. Implemented a tailored Management Induction program for entry level employees. Certified 150 employees on their Linguistic Level. Maintained constant meetings with main stakeholders for feedback. Set the stage for the Learning and Development initiative by defining clear career paths for employees.HR support for candidate screening via Job interviews, linguistic assessment, among others. Show less

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  Laureate international universities

  Jul 2016 - Jul 2019

  Corporate language trainer/e-moderator

  Conducted Online English Language courses for 200+ Latin American clients. Worked with Learning Management System with constant revision and correction of client's work on the platform.

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  Hewlett packard enterprise

  Aug 2017 - Jun 2018

  Global training lead

  Accelerated corporate training to implement training needs by re-designing content and conducting in house sessions, supporting the Global Training team. Spearheaded global initiative to design and implement trainings based on frequent process errors of 15 business areas in Hewlett Packard Point Next. Improved business areas' KPI's by defining deadlines and creating realistic timelines. Coordinated technical process trainings. Conducted needs analysis to determine language and soft skills needs for the business area. Show less

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  Smiledirectclub

  Jul 2018 - Nov 2018

  Learning and development manager

  Pioneered the first Learning and Development Program for 1,000 employees. Conducted needs analysis, created training proposal and launched first language program. Designed and organized Teambuilding focused on specific strategic needs.Redesigned and revamped company's First Impressions Onboarding Process, from content and material resources (PowerPoint presentation, branding, videos, support material), to coordination of all 10 areas accountable for the event success. Leads massive onboarding of 250 employees in 6 weeks. Designed robust process for the Talent Acquisition team on language proficiency diagnostic for the new hires' identification and selection. Supported recruitment of internal process training trainers. Show less

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  Smith+nephew

  Mar 2019 - May 2024

  Supports organizational design recommendations from Global Operations HR Business Partners to address business priorities, optimize business performance, and enhance team effectiveness. Collaborates with senior leadership to understand business strategy and translate into clear organizational design recommendations, including spans and layers and operating model.Leverages data analytics through Power BI to create insights on healthy organizational structure and to understand current state on talent and performance. Presents concerns, insights, and recommendations to key leaders (Enterprise, Group and/or Function) and human resources members (HRBPs).Collaborates across the organization to help define the functional skills & competencies required to help support the organization as designed. Show less Orchestrated the Global L&D strategy for GBS, driving the full global portfolio via GBS Academy addressing the target audience: 1600 GBS employees from 30 countries. Created strong stakeholder relationships thus great sponsors and promoters. The GBS Academy consists of 5 Towers offering 20 courses in areas such as Lean Six Sigma, Change Management, Customer Centricity and Leadership Skills. The business impact in the past months has been retention of high potentials, promotions of talented individuals, cost reduction in training processes, to name a few. Continued leading the GBS Costa Rica L&D program impacting 330+ employees in 4 countries. Conducted periodic Needs Analysis and deploys Upskilling Program with focus on languages (English & Portuguese), technical and soft skills. Lead continuous improvement initiatives in End to End processes such as Hiring to Onboarding, Educational Sponsorship Selection to Reimbursement and Purchase to Pay, becoming the Kaizen lead of the latter.Proposed and launched People engagement activities such as: massive Wellbeing Webinars for LATAM, Quarterly Recognitions in Town Halls, people- focused monthly Town Hall with employee storytelling, Career Labs initiative, local site teambuilding among others. Show less Pioneered the first Learning and Development Program at S+N Costa Rica Manufacturing site (1,500 + employees) with a 2 tailor-made strategic programs addressing Manufacturing Administration and Operators. Connected with Costa Rican National entities (CINDE, INA, Centro Coyol Free Zone) to allocate learning national scholarship opportunities for all levels. Supported the increase of Gallup employee engagement score of the Manufacturing Site through L+D Programs. Designed and led a strong Communication Campaign for both populations. Show less Pioneered and deployed Upskilling Training Program to drive strategic development for Global Business Services, company’s shared services in LATAM based in Costa Rica; coordinates technical and soft skills training for 265 employees. Designed a robust end-to-end process of employees participation interests, managers’ approvals, execution of the courses and collection of employees satisfaction.Supported Company’s Onboarding revamping, as well as the development of new projects in Technology (RPA, Artificial Intelligence, Dara Science, Power BI). Show less

  • Global Human Resources PMO

    May 2023 - May 2024

  • GBS Senior Global Learning & Development Manager

    Jan 2021 - May 2023

  • Head of Learning and Development Costa Rica

    Mar 2020 - Nov 2022

  • GBS Learning & Development Manager

    Mar 2019 - Jan 2021
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  Cordis

  May 2024 - now

  Global talent development senior manager