Experience

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  Vgl chile

  Apr 2008 - Sept 2010

  Technical analyst, field engineer & team leader

  Accountable for support tasks and professional services towards the development of engineering projects of systems and data transmission.• Completed an onsite install of a Video Recording System as an add-on for the existing Video On Demand (VOD) system of MULTIMEDIOS at Monterrey, Mexico, without previous experience and with the approval of SeaChange International professional services as a new link for VGL allowing the company to perform this activities for the first time in Chile. Also, held responsible for the remote installation of 5 VOD systems for MEGACABLE Mexico for their sites at Torreon, Culiacan, Hermosillo, León and Veracruz, Mexico and took part on the installation for VOD, AdPulse, AdSpot, Recording System and Schedule TV Systems, as part of the integration project of SeaChange International systems for TELMEX Santiago, Chile, aggregating new services, reducing costs and expanding the company customer’s portfolio.• By my performance, quickness, efficiency and empathy representing company values to our customers, I was chosen as the only representative to deliver onsite services and solve systems conflicts, throughout Chile as well as develop and implement training and systems configuration handbook for future project development. Show less

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  Oracle

  Sept 2010 - Mar 2017

  Responsible of managing and controlling worldwide business operations for managed services of Oracle Hardware products line based on x86 technologies. Managed and supported business risk analysis and worked to develop and implement strategic solutions while balancing professional development with strong focus on KPIs, taking special care on revenue. Planned annual budget distribution and strategic planning for the department.• Through internal BI usage I built plans based on customer’s respond trends to raise satisfaction levels by 30% with the implementation of a new service vision based on the qualitative communication; decreased implementation time in 40%; and I doubled productivity by reorganizing responsibilities, generating new roles and redistributing workload that encouraged professional development as part of the appraisal objectives. Accustomed to handle Systems operation on a daily basis using beehive, business intelligence and Human Resources modules from Oracle EBS and Oracle ticketing and knowledge base system for incident follows up and experience tracking, among others. Show less Responsible for overseeing the business continuity over worldwide operations of professional managed services for the Oracle Hardware product line based on x86 technologies, leading a group of 12 engineers applying analysis of business problems and recommending solutions that after being tested locally, they would become global practices.• During this period, I improved customer satisfaction results by 20%, receiving internal recognition for obtaining the best results in the area for several quarters and lowering the number of escalations, going from 3.4% to 0.2% of open escalations per global cases open. Show less In charge of remotely respond both in Spanish and English, worldwide client requirements, through tickets system, for the entire range of Oracle Hardware products based on x86 technologies. Register research and experience in knowledge base to develop future competencies.• Highlighted for my collaboration over my peers around the world and my ability to deliver excellence service to internal and external clients all the same, I was awarded with the “Leadership & Passion - Oracle Support Service” award on annual global award ceremony. • Performed Team Leader activities, taking new roles such as critical situations supervisor, Cluster Technical Coordinator (CTC) and supporting team growth, starting performance tracking through KPIs as a practice and a new vision focused on customer satisfaction. Show less

  • IT SERVICE MANAGER / BUSINESS ANALYST SENIOR

    Nov 2014 - Mar 2017

  • IT SERVICES SUPERVISOR

    Oct 2012 - Oct 2014

  • TECHNICAL ANALYST – SUPPORT ENGINEER IC-2

    Sept 2010 - Oct 2012
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  Banco bci

  Dec 2017 - Apr 2018

  Transactional banking technician

  Systems enabler and technical educator for new banking transactions. Solutions management and conflict resolver with strong focus on customer delight to guarantee compliance with commercial income agreements. • Encouraged teamwork and workload distribution instances, to effectively centralize knowledge used to diversify the understanding of tools and technologies allowing better backup and group availability, which lead to a 20% customer satisfaction increment.

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  Inversiones jrs chile spa

  Apr 2018 - Apr 2019

  Technical project manager

  Assigned to work at VTR as Technical Project Manager, I held responsible for Digital Television project management (VOD, MPEG, TS, E2E, Compresión, encriptación, DVB, DVR, OTT, BackEnd, entre otros), more specifically, technical requirements to complete operational takeover across the recently expanded department of operations, coordinating follow up and reporting for all operational offices in all the countries involved.• Strong level of usage and understanding of Titan Live Transcoding, VSPP for JIT-P and JIT-E, CDN management for content distribution, Velocix Recording Manager, Titan Mux to augment QAM density over HFC network, among others to facilitate new OTT services and platforms.• Increased revenue and incorporated regional participation of the company for expanded professional services portfolio by rising the company project management skills for our clients and defining a new client-based focus as a proactive framework. Show less

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  Vgl chile

  May 2019 - Mar 2020

  Product manager

  Part of the sales support and account team for cable operators and telcos by acting as IT solutions architect to meet client goals understanding the business necessities to provide effective and adjusted solutions with strong usage of technical prowess, business acumen, communication skills and charisma. Responsible for capture and develop business opportunities through the proper investigation, development and integration of video and television solutions such as OTT, encoding, transcoding, delivery, professional services, monitoring, continuous improvement, among others.During this period, I carried over the award of tender on the administration services for the global laboratory for Liberty Latinamerica, as well as the incorporation of support services as part of the annual contract between the parties.Some of the tools used were Softland ERP, Keynote, Microsoft Project, Microsoft Visio and VM tools. Show less

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  Adecco

  Sept 2020 - Dec 2020

  Projects engineer

  Assigned to work in the CMPC Softys division as Business Analyst in charge of reviewing, standardizing and building new ways to access information in order to help identify opportunities for improvement based on preventive and reactive activities of the accident record. Managing the reportability, interaction between region leaders, consistency of the information and the use of Business Intelligence to develop a new tool that centralizes information to help in making strategic decisions, to the leaders of the region where Softys has presence. Show less

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  Cmpc

  Sept 2020 - Dec 2020

  Master degree consultant

  Working as a Data Analyst in the BIOPACKAGING department together with the group "BEST" of the Cordillera plant, I carried out an engineering study to present at the Pontificia Universidad Católica de Chile as a requirement to obtain my Master's degree. The study focused on analyzing the internal processes related to paper manufacturing, providing recommendations and a visualization tool that would allow the diagnosis of its continuous improvement plans. The results are still in use by CMPC, obtaining valuable details of the possible sources of waste, optimizing the annual cost for materials used. Show less

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  Sovos latinoamérica

  Feb 2021 - Sept 2022

  Senior project manager latam

  Project Manager Leader for LATAM to increase technology projects awareness, cross-team collaboration and decrease regional projects backlog over all regional countries where Sovos have offices. In charge of participation promoting over the whole project lifecycle and agile transformation while acting as agile coach, playing a key role in the regional strategic planning and forecast.Global change management process leader and host for the weekly change advisory board. Responsible of empowering participation, increasing operational efficiency, promote adaptation and conduct coaching and training sessions. Show less

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  Citi

  Oct 2022 - now

  It project manager / kanban lead

  Agile Project Manager responsible for the growth and development of the Signature Verification System (SVS) app in LATAM, through the application of KPIs and control points to take care of the growth and compliance with regulatory standards by country.First Kanban Lead in LATAM, working side by side with all Scrum Masters to achieve excellence for the SaFe ART, looking for processes improvement in line with the framework for all development tems.Finances controller to manage project funding and resources distribution for LATAM apps, focusing in revenue care. Show less