Experience

• 

  Vks havířov

  Sept 2006 - Dec 2006

  Technician

  - implementation of construction,- material supply- engineering- comparison of project documentation with the actual state of construction

• 

  Tieto

  Nov 2007 - Jun 2019

  - day-to-day people management- Managing, controlling and organizing work of subordinates- Setting up the conditions for improvement of technical (professional) skills of the Employees- Ensuring that legal and internal regulations are followed- Providing favourable working conditions to ensure occupational safety and health- Ensure that timely and efficient actions are taken to protect the Employer’s property------------------------------------------------------------------------------------------------------------------------------------------ people motivation- proper communication and interpretation of the facts by MGMT to people and conversely- ensuring the smooth running of continous service (covering shifts, obstacles, vacations, sick leaves, shift changing) according to the Labour Code- fulfillment fund of hours of employees (balances, checking of overtimes, operational planning, etc.)- employee competence development- salaries checking on regular basis (salary revision, bonuses, etc.).- checking, planning and ensuring team's budget for trainings, competence development, conferences...- planning of team's meeting and listening of people problems and needs- human resource planning and allocation of responsibilities and competencies- compliance with work safety- responsibility for material and technology equipment- communication with the customer- ensuring of smooth cooperation between teams across platforms- quality monitoring and evaluation (based on quality reports)- participation in the evaluation and escalating risks (risk management)- creation of documentation in accordance with internal audit- following the strategy - the creation of statistics, goals, vision for the next months, quarters and years- ensuring customer satisfaction - delivery quality pulse (DQP)- monitoring and settings of KPI's (Key Performance Indicators)- evaluating of profitability (costs, revenue, operating margin)- team buildings- agile methods Show less - the establishment of a new team- transfer of new foreign customers for the Czech branch of Tieto- teleconferences and meetings with foreign corporate partners for providing better quality of services - business trips- creation of instructions- ensuring meetings- consultations with foreign managers- configuring batch jobs- Control-M customer environment- Control-M administration- administration of Unix, Windows and Mainframe platforms- JCL (job control language - Mainframe)- UC4 Platform Administration- delivery management and responsibility for customer service- Mainframe jobs administration- Unix fundamental Show less - administration of operating systems (Windows, Unix)- Professional MCP - achieved quality certification - Microsoft certificate of excellence - Installing, Configuring and Administering Microsoft XP Professional- Control of automatic alarms through programs BMC Remedy, Patrol and jump-points- Network Monitoring Service- leader for EAI service (Enterprise Application Integration)- passing of basic Unix training- Programs: Microsoft Office, OMT - Remedy, Patrols, MQJ Explorer, WebSphere MQ, Filezilla, Lotus Notes- leadership meetings- Consultation- knowledge base creation Show less

  • Manager, Exchange Operations

    Oct 2016 - Jun 2019

  • People Manager / Team Leader

    Jan 2015 - Sept 2016

  • System Engineer, Batch Management

    Feb 2011 - Dec 2014

  • Technical Specialist, Control Desk department

    Nov 2007 - Jan 2011
• 

  Tieto

  Sept 2019 - Mar 2023

  Lead customer support specialist / team lead

  - leading 360° Support Team in Ostrava- Technical and functional Support Consultant for Public 360°

• 

  Tietoevry

  Mar 2023 - now

  Manager - bix, industry - dp data security & support

  - People management (18)- Ensuring of covering of 24/7 business needs in SD team – approvals, planning and organizing of days of, shift coordination- Mentoring and training of newcomers - Coordination in MIM situations (on-call included)- Coordination and consultation in complex problems, support of junior members- Information sharing - Data Security and Support unit- Member of Data Security and Support management team- Recruitment/Interviews- Check/Control (Resolved incidents, processing of emails, MyTime, Following SLAs)- Preparation of team to significant changes internal/external Show less