Experience

• 

  Med-eng systems

  Jan 1997 - Jan 2008

  Led multiple cross-functional teams in product lifecycle management projects (new product development, spare parts program, product design request changes.)(Med-Eng Systems was acquired by Allen-Vanguard in 2007.) Managed daily operations of the product line in support of the Product Line Director: tracked/reported key performance indicators, analyzing/actioning product and pricing related non-standard customer requests, leading cross-functional teams through stage-gate project process. Conducted market research and monitored competitive activity to protect market share - led cross-functional teams through the stage-gate project process. Performed inside sales activities, including price quotes, order processing, and after sales service.

  • Sustaining Product Manager

    Jan 2004 - Jan 2008

  • Product Manager

    Jan 2002 - Jan 2004

  • Product Marketing Specialist

    Jan 1999 - Jan 2002

  • Sales Coordinator

    Jan 1997 - Jan 1999
• 

  Allen-vanguard

  Jan 2008 - Jan 2013

  Project manager

  PROJECT: $7M contract from the Department of National Defence (DND) for bomb suits with integrated chemical/biological protection.Goal: Supply Canadian Forces with world’s most sophisticated protection platform, supporting documentation & training.Challenges: Focused on quality ILS & other data deliverables to minimize documentation revisions, costs, schedule impacts.Actions and Results: Led personnel from Engineering, Integrated Logistic Support (ILS) & Product Line Departments through execution & delivery of contract; managed project budget; provided regular updates to senior leaders, DND, Public Works and Government Services Canada; set/met target to build/supply life-saving equipment.--PROJECT: Introduction of Global Business Intelligence (BI) Tool.Goal: Replace outdated BI tool with $400K project budget.Actions: Led personnel from Finance, Sales, Operations, and IT Departments through structured deployment process; developed project schedule with external technology implementation team; supervised creation of three data cubes; managed project budget; provided monthly risk management updates.Challenges: Resistance from most users; competing priorities.Result: Tool was eventually accepted.--PROJECT: Consolidation of Specialty Tool Kits.Goal: Consolidate/advance two brands of market leading bomb disposal kits totaling 300+ specialized components.Actions: Led cross-functional team from Canada and the UK – first product development project between the 2 locations; managed complete reconfiguration & transfer of kits & new product documentation.Challenges: Overcoming product biases within the joint development team’s legacy heritage, time zones, incompatible software systems for product design.Result: Introduced new kits (on time/budget, risk managed) for global product launch. Show less

• 

  Medical council of canada

  Jan 2013 - Jan 2015

  Project coordination manager

  Provided project leadership, coordination, support and project reporting to senior leadership and committees. Developed and implemented project management processes and tools.PROJECT: Set Up and Run a Project Management Office (PMO).Goal: Improve project delivery success by providing common processes and templates; improving team communication; and reporting in a more common and consistent manner.Challenges: Some resistance to change.Actions and Results: Produced a strategic roadmap to identify current condition of project management; proposed a PMO that aligns with organizational goals/strategies; developed draft minimum project management document sets; established terms of reference for project management advisory working group.--PROJECT: Finalize new contract with application software provider.Goal: Amend existing contract to ensure proper licensing, change payment terms, clarify terms and conditions.Challenges: Disagreements between MCC and technology provider; long negotiation delays.Actions and Results: Negotiated with senior leadership, software provider and outside counsel on new terms and conditions; finalized new contract, strengthening current and future relationship. Show less

• 

  Icor technology

  Jan 2015 - Jan 2017

  Products & services manager

  Led cross-functional teams (Sales, QA and Engineering) in product development projects.Developed a new out-of-warranty maintenance plan to create a new revenue stream.Bridged the gap between R&D and Sales; directing on product priorities from a revenue and customer service perspective.Led data quality initiatives (cleansing and standardizing part numbers and descriptions.)Managed a complete website redesign project, focused on increasing usability.Led multiple process improvement initiatives, including:- Improving Sales & Marketing and Customer Service workflows to better define and clarify team members’ roles and responsibilities.- Starting bi-weekly team meetings to review team members’ accomplishments and upcoming tasks tracked in CRM system.- Set up company news page on Intranet site to improve company-wide communication. Show less

• 

  Infiniti legal support services

  Jan 2017 - Jan 2020

  Case manager

  Managed, from intake to completion, fifty individual cases (in English and French) at any given time in Customer Management System (CMS) related to litigation process documents from issuing, serving, writing affidavits of service, filing, and tracking.Worked directly with clients to understand their expectations, subsequently creating and clearly communicating a vision and well-defined strategy for success.Oversaw a network of process serving partners and monitored their performance.Organized “Dinner and Learn” sessions to share best practices and benefit from lessons learned.Collaborated with management on the review and improvement of internal processes. Show less