Experience

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  Siemens

  Jan 1999 - Jan 2003

  Customer support engineer

  Member of a 2nd line support team for Spots software, the team was responsible for ensuring support worldwide for 1st lines.Spots is a Siemens software developed in Portugal and aims to produce analyses and reports of telecommunications traffic. The software was installed worldwide in several telcos.

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  Alcatel

  Jan 1999 - Jan 1999

  Software qa tester

  Member of the initial team that had the responsibility to test and accept, through QA tests the software developed in-house.

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  Gmv

  May 2003 - Nov 2005

  Programmer

  Participation in the development of the organization's Intranet. The project consisted of creating a web-based platform for human resources management (absences, holidays, vacation, expenses).

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  Altice portugal

  Nov 2005 - Dec 2008

  Senior programmer

  As a member of the Billing Development team, my main activities and responsibilities were the development of solutions in Informix 4GL and the technical management of projects related to enterprise tariffs.

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  Accenture

  Jan 2009 - Oct 2014

  Associate manager

  Data Quality & Revenue Assurance Lead at NOS 𝗠𝗮𝗶𝗻 𝗮𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀: - Reducing business issues by developing a Data Quality framework based on 20 controls; - Data ingestion from Billing, CRM, and Provisioning sources into Data Quality framework; - Increasing organization confidence in their data by detecting data quality issues; - Process development for data repairs.Managed the NOS client's second-line Application Support teams, including the CRM, Integration, Billing, Portals, and Datawarehouse teams (35 people).Design and implementation of operational processes and service indicators according to ITIL.Remote management of a BPO of 5 resources at a Delivery Center in India. Show less

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  Santa casa da misericórdia de lisboa

  Nov 2014 - Jun 2021

  Unit manager

  Manager for technology-driven transformation programs and leadership of a multidisciplinary unit with four sub-units:• 𝗕𝗜 𝗖𝗼𝗺𝗽𝗲𝘁𝗲𝗻𝗰𝘆 𝗖𝗲𝗻𝘁𝗲𝗿 - Design and implementation of a new BI platform; - Data Governance policy and best practices development; - New insights, reports, and dashboards by working closely with internal clients; - Big Data initiatives (POC).• Corporate Portals & Applications (MVC, Sharepoint, ITSM) - Project Manager for the project Placard, Apostas Desportivas• SAP (SAP and ABAP development) • Enterprise Application Integration (Mulesoft and Biztalk development) Show less

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  Ntt data europe & latam

  Jul 2021 - Jun 2024

  𝗦𝗲𝗰𝘁𝗼𝗿 𝗟𝗲𝗮𝗱 𝗳𝗼𝗿 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝘆 & 𝗗𝗮𝘁𝗮 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗟𝗲𝗮𝗱: Working with different national and international organizations with a customer-driven mindset to help them become data-driven. Working with different national and international organizations in different sectors always with a customer-driven mindset to help them become data-driven.Main focus on:- Data Strategy- Data Management- Data Governance- Data Engineering

  • Data & Analytics Manager

    Sept 2023 - Jun 2024

  • Data & Analytics Delivery Manager

    Jul 2021 - Sept 2023
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  Accenture portugal

  Jul 2024 - now

  Data & ai manager