Experience

• 

  Mtn

  Jan 2018 - May 2021

  As a Network Logistics professional, I specialize in managing and optimizing the logistical aspectsof network infrastructure. My role involves overseeing network operations, addressing technicalchallenges, and ensuring the efficient flow of data across the organization.Key Responsibilities:**Network Operations Management:**- Efficiently manage and optimize network operations to ensure seamless connectivity and data flow.- Collaborate with network administrators and engineers to implement best practices for networkperformance.Osama Zahran - page 4**Technical Issue Resolution:**- Address and resolve technical challenges related to network infrastructure, minimizing downtime anddisruptions.- Implement proactive measures to identify and mitigate potential issues before they impact networkperformance.**Data Flow Optimization:**- Streamline the flow of data within the network, ensuring optimal speed, security, and reliability.- Contribute to the development of network policies and procedures to enhance overall logistics.**Collaboration with IT Teams:**- Collaborate with cross-functional IT teams to align network logistics with broader technologyobjectives.- Participate in strategic planning to support the scalability and growth of the organization's networkinfrastructure.**Documentation and Reporting:**- Maintain accurate documentation of network configurations, changes, and optimizations.- Generate regular reports on network performance, providing insights for continuous improvement.With a focus on network operations management, technical issue resolution, data flow optimization,collaboration with IT teams, and documentation/reporting, I am dedicated to ensuring the logisticalefficiency of your organization's network infrastructure. Let's connect to discuss how my skills cancontribute to the success of your network logistics team. Show less

  • Network logistic

    Oct 2019 - May 2021

  • Technical Support Professional

    Jan 2018 - Mar 2020
• 

  Emirates

  Sept 2021 - May 2022

  Help desk specialist

  As a Help Desk professional, I specialize in providing essential support to end-users, ensuringa seamless experience with their desktop technology. My role encompasses a diverse range ofresponsibilities, with a primary focus on addressing technical issues and offering timely assistance tooptimize user productivity.Osama Zahran - page 3Key Responsibilities:**Technical Support:**- Provide prompt and effective technical support to end-users, addressing hardware and softwareissues to minimize downtime.- Troubleshoot and resolve desktop-related challenges, ensuring a smooth and efficient userexperience.**Desktop Maintenance:**- Perform routine maintenance tasks on desktop systems, including updates, patches, and systemconfigurations.- Collaborate with IT teams to implement best practices for desktop security and performance.**User Assistance:**- Serve as the first point of contact for end-users seeking help, offering friendly and professionalassistance.- Deliver clear and concise instructions to users for problem resolution and effective utilization ofdesktop technology.**Problem Resolution:**- Analyze and diagnose desktop-related problems, implementing solutions to address technical issuespromptly.- Contribute to the development of documentation and knowledge base articles for common technicalqueries.**Training and Education:**- Conduct user training sessions to enhance desktop literacy and empower users with the knowledge totroubleshoot common issues.- Stay informed about the latest desktop technologies and provide guidance on best practices.With a focus on technical support, desktop maintenance, user assistance, problem resolution, andtraining, I am committed to optimizing the desktop experience for end-users. Let's connect to explorehow my skills can contribute to the success of your Help Desk team. Show less

• 

  Addc

  May 2022 - Oct 2023

  Back office employee

  As a Back Office Support professional, I specialize in providing essential support to ensure thesmooth operation of various administrative functions within the organization. My role encompassesa broad range of responsibilities, focusing on backend processes and offering assistance to internalstakeholders.Key Responsibilities:**Administrative Support:**- Efficiently manage back-office tasks, including documentation, data entry, and record keeping,contributing to the overall organizational efficiency.- Collaborate with cross-functional teams to streamline administrative processes and enhance workflow.**System and Data Management:**- Oversee the maintenance of internal systems and databases, ensuring accuracy and completeness ofdata.- Execute data entry tasks and updates to support various departments in accessing reliable and up-to-date information.**Communication and Coordination:**- Serve as a point of contact for internal communication, facilitating seamless information flow betweendifferent departments.- Coordinate with team members to ensure efficient collaboration and resolution of administrativechallenges.**Problem Resolution:**- Address and resolve administrative issues, leveraging strong problem-solving skills to overcomechallenges.- Contribute to the development of streamlined processes to enhance overall back-office support.**Client and Stakeholder Interaction:**- Engage with clients and internal stakeholders, offering professional and friendly support to addressinquiries and provide necessary information.- Ensure a positive and collaborative experience for both internal and external stakeholders.With a focus on administrative support, system and data management, communication, problemresolution, and client interaction, I am dedicated to contributing to the efficiency and success of yourorganization's back-office operations. Let's connect to explore how my skills can benefit your team. Show less

• 

  Alef education

  Oct 2023 - now

  It specialist

  As an Information Technology Support Specialist, I bring expertise in overseeing the school-leveladministration of the Alef platform, end-user support, device management, and asset management.My responsibilities encompass a comprehensive IT support scope, addressing specific hardware andnetwork components, and providing prompt assistance to users.Key Responsibilities:**IT Support Scope:**- Proficiently manage the school-level administration of the Alef platform, covering student/teacherlaptops (Chromebook or Windows), access points (Alef classes, Teacher rooms, Admin room, Alef staffroom), firewall & server (Physical and virtual), and ADSL internet connection.- Ensure smooth operation and connectivity of essential IT components, fostering an optimizedtechnology infrastructure.**Alef Platform and Device Management:**- Contribute to the effective administration of the Alef platform, providing end-user support andmanaging IT devices.- Proactively address Alef platform-related requests and incidents from school administration, teachers,and students, ensuring a reliable and user-friendly digital learning environment.**First Point of Contact:**- Serve as the first point of contact for walk-in customers, offering responsive technical assistance andcreating a positive user experience.- Troubleshoot and resolve hardware and software issues promptly, minimizing downtime andoptimizing productivity.With a focus on school-level IT administration, Alef platform management, and being the primary pointof contact for technical assistance, I am dedicated to ensuring the seamless operation of IT functions inan educational setting. Let's connect to discuss how my skills can contribute to your team's success. Show less