Julia Quinn

Experience

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  Educational Institution

  Jan 1998 - Jan 1999

  Au Pair
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  EvoBus

  Oct 2003 - Apr 2004

  Work Placement in Purchasing

  I managed various purchasing activities, coordinated queries with other divisions and conducted international benchmarking analysis. I also contributed to and actively led negotiations with suppliers and presented analysis results and recommendations to the Purchasing Manager.

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  Trend Micro

  Jan 2004 - Jan 2006

  Customer Service Representative

  I managed and processed license, hardware and retail box orders across EMEA within agreed service levels. I assisted the Logistics Manager in operational tasks including vendor engagement and inventory management while also handling queries by customers and sales staff. I worked closely with regional sales teams and global logistic teams, prepared documentation for and actively participated in audit review and participated as subject matter expert in technical projects. I also analysed business processes and suggested as well as implemented solutions for greater efficiency. Show less

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  Trend Micro

  Jan 2007 - now

  I am responsible for the management of global and regional programs in the areas of CRM, PRM, B2B and Data Services. I am working closely with global and regional stakeholders to ensure alignment of projects with operational strategies and coordinate the development and release schedules with global teamsI nurture business relationships as part of projects with Trend’s participating partners. I manage all business application projects in the areas of Sales and Marketing, Operations and Customer Service; comprising of tactical projects related to operational efficiencies and strategic initiatives supporting global and regional targets. I also manage all projects as part of the Data Quality Management Program including master data management, account and contact data cleansing and enrichment as well as data migration Show less I was responsible for coordinating the data migration activities to support migration of customer accounts from the old to a new CRM system and conducted data analysis and data review sessions with all Major Account Managers across EMEA. Additionally, I managed change requests across all applications throughout the planning, analysis, build, test and deploy phases, acted as a solutions consultant and mentor to the helpdesk engineer team and managed complex bug fixes end to end.Key Achievements:• I managed change requests across all business applications throughout the planning, analysis, build, test and deploy phases–contributed to reducing backlog of change requests by 80% within four months through applying the Kanban methodology• Helped to increase the rate of straight-through order processing from 50% to 60% through the analysis of business and system processes and the implementation of recommended solutions Show less I managed the business requirements and functional designs across multiple applications and functions such as Order Management, Partner Program and Marketing. I also project-managed various change request releases and fulfilled other project management related tasks during projects. I managed all necessary testing activities with the technical team and users, conducted QA testing and provided training to internal and external users. I successfully managed key relations between distributors and internal departments and acted as a subject matter expert for multiple applications. I also worked closely with the project manager and technical teams to implement fully integrated ordering solutions with strategic customers. Show less

  • Project Manager / Program Manager

    Jan 2013 - now

  • Senior Business Analyst

    Jan 2010 - Jan 2013

  • Business Analyst

    Jan 2008 - Jan 2010

  • Associate Project Manager B2B

    Jan 2007 - Jan 2008