Experience

• 

  James river equipment

  Mar 2010 - Jun 2017

  Parts/sales

  • Promoted parts and equipment for farm and residential use• Consulted and problem-solved customer issues with farm equipment and power tools

• 

  Norfolk southern corporation

  Jun 2016 - Aug 2016

  Transportation operations intern

  • Observed agreement and non-agreement workers in the freight rail industry.• Performed checks to ensure workplace safety in an industrial environment.• Helped facilitate processes to expedite freight shipment.

• 

  Norfolk southern corporation

  Jun 2017 - Aug 2018

  • Allocate locomotives and railcars to train and engine employees for shipping • Communicate with customers to address and alleviate service concerns• Act as a liaison between service support and customers to coordinate rail shipments• Perform safety efficiency checks on rail freight union employees

  • Terminal Supervisor

    Mar 2018 - Aug 2018

  • Operations Supervisor

    Jun 2017 - Mar 2018
• 

  Carter machinery

  Aug 2018 - Sept 2022

  • Parts & Service Manager

    Aug 2021 - Sept 2022

  • Parts & Service Manager

    Jan 2020 - Aug 2021

  • Field Service Supervisor

    Oct 2018 - Jan 2020

  • Management Trainee

    Aug 2018 - Oct 2018
• 

  Meade tractor

  Sept 2022 - Apr 2023

  Service manager
• 

  Bobcat company

  Apr 2023 - now

  Dealer operational excellence manager

  Implement Process Improvements: Develop and execute strategies to enhance operational efficiency within dealer networks, identifying areas for improvement and implementing streamlined processes to optimize performanceTraining and Development: Facilitate training programs and workshops for dealer staff to ensure understanding and adherence to operational protocols, fostering a culture of continuous improvement and excellencePerformance Analysis: Analyze key performance indicators and operational metrics to assess the effectiveness of dealer operations, providing insights and recommendations for enhancing overall performanceRelationship Management: Cultivate strong relationships with dealerships, acting as a liaison between stakeholders and the company to address concerns, provide support, and drive collaboration for operational success Show less