Experience

• 

  Coral

  Aug 2013 - Nov 2013

  Assistant manager

  Complied with regulations, policies, procedures and code of conduct to ensure trade standards are being fulfilled. Established good working relationships with customers and clients. Provided excellent customer service to ensure customer satisfaction. Liaising with manager and area manager to develop innovative business. Communicating business messages clearly to staff to achieve a good working environment everyone.

• 

  Talarius

  Nov 2013 - Dec 2014

  Store manager

  Oversaw all store operations, including sales, staff management, and inventory control.Led a team to achieve sales targets and provide exceptional customer service.Developed and implemented store layout and merchandising plans to optimize product visibility and sales.Conducted regular training sessions for staff to enhance product knowledge and customer service skills.Maintained high standards of store cleanliness and organization to create a welcoming shopping environment. Show less

• 

  Cca international

  Jan 2015 - Nov 2015

  Account manager

  Managed a portfolio of client accounts, ensuring high levels of customer satisfaction and retention.Developed and maintained strong relationships with clients, leading to successful upselling and cross-selling opportunities.Coordinated with internal teams to deliver tailored solutions that met client needs and exceeded expectations.Analysed account performance metrics to identify opportunities for improvement and growth.Assisted in the preparation of reports and presentations for senior management. Show less

• 

  Poundland & dealz

  Nov 2015 - Jun 2019

  Store manager

  Led a team in achieving sales and operational goals in a fast-paced retail environment.Improved store efficiency by optimising staff schedules and streamlining inventory processes.Conducted regular performance evaluations and provided coaching to enhance team capabilities.Implemented promotional strategies that resulted in increased store traffic and sales.Managed store budgets effectively, reducing operational costs while maintaining high service standards.

• 

  Superdrug

  Jul 2019 - Jan 2020

  Store manager

  Directed all aspects of store operations, including sales, staffing, inventory management, and customer service.Achieved sales targets consistently through effective team leadership and strategic planning.Monitored store performance and implemented improvements to meet and exceed customer expectations.Managed the implementation of new store policies, ensuring smooth transitions and minimal disruption.Built and maintained strong relationships with suppliers and stakeholders to optimise store performance. Show less

• 

  Sainsbury's

  Feb 2020 - May 2021

  Customer and trading manager

  Managed a large team, ensuring optimal store operations and high levels of customer satisfaction.Developed and executed strategies to boost sales and profitability, achieving a 10% increase in sales year-over-year.Led store projects including layout redesigns and promotional campaigns, resulting in increased foot traffic and sales.Maintained high standards of visual merchandising, enhancing store presentation and product visibility.Analysed market trends and competitor activities to stay ahead in the competitive retail environment. Show less

• 

  Aldi uk

  May 2021 - Aug 2023

  Assistant store manager

  Assisted in managing daily operations, including sales targets, staff scheduling, and inventory control.Played a key role in improving store performance by implementing effective merchandising strategies.Led training programs for new hires, enhancing team productivity and customer service standards.Conducted performance reviews and provided feedback to team members to foster professional growth.Coordinated with upper management to ensure compliance with company policies and standards.Part of my role at Aldi involved evaluation of staff performance, implementing training and development programmes to maintain exceptional service levels. Supported long-term business need strategies, generating customer relations feedback for process improvements. Recruitment has also been a major aspect where I conducted interviews and hired high-performing individuals, developing passionate, dedicated teams. Show less

• 

  Apple

  Aug 2023 - now

  Manager

  Lead and manage a high-performing team, ensuring excellent customer service and operational efficiency.Drive store performance metrics by analysing sales data and implementing strategic initiatives.Collaborate with cross-functional teams to enhance customer experience and product knowledge.Foster a positive team culture, leading to improved employee engagement and retention.Conduct regular coaching sessions, performance reviews, and career development plans to motivate and empower team members.Successfully onboarded and integrated new hires, maintaining high standards of Apple’s culture and customer service excellence. Show less