Experience

• 

  L & k services australia pty ltd

  Sept 2012 - May 2016

  Manager

  A cleaning company who were giving cleaning services to the famous Store Retailers in Sydney and expanded their business to Newcastle. Cleaning services included staff, cleaning material and machinery.

• 

  Dqube

  Aug 2016 - Dec 2017

  Customer support representative

  A software house selling on Amazon USA by making their own software, through which they use to manage their inventory, order tracking, customer support etc. • Identify customer needs and provide them specific recommendations.• Provide fast and convenient customer support.• Encourage customer retention and their loyalty.• Resolve customer’s problems and complaints vigilantly.• Fulfill their order related issues.• Handling returns and refunds.• Dealing with different vendors. Show less

• 

  Punjab information technology board

  Jan 2018 - now

  Looking after Project Management including Training session, Inspection, Procurement and payments for the Project Disable Person Management Information System.•Accomplish operations and organization mission within stipulated time.•Work together with the procurement department to create and carry out procurement plans that complement company objectives.•Oversee the entire procurement process, including locating suppliers, drafting contracts, and keeping an eye on the performance of vendors.•Training staff from 36 Districts for using different software’s developed in-house.•Identify quality control issues and offer ways to improve the in-house software.•Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes.•Coordinate with cross-functional teams including finance, operations, and logistics to ensure timely delivery of goods and services.•Establish and preserve ties with important suppliers to fortify alliances and promote ongoing development.•Procurement through Tender according to PPRA.•Delivery, Inspection and Payments of the delivered items across Punjab.•Manage relationships with key operation vendors.•Ensure that operational activities remain on time and within budget. Show less •Event management - Training and workshop coordination.•Training staff from 20 Districts for using elibrary application (digital catalogue).•Evaluated supplier performance and carried out recurring assessments to evaluate cost-effectiveness, quality, and delivery.•Coordinated with internal stakeholders to comprehend specs and requirements for purchase. •Promptly resolved problems and inconsistencies with suppliers to guarantee continuous supply chain operations.•Procurement through Tender according to PPRA.•On time delivery, Inspection, Stock taking and Payments of the delivered items across Punjab.•Maintain communication with important operation vendors.•Control the stock of office supplies and place orders.•Respond to inquiries from customers and staff•Revise office regulations as necessary•Keep a company calendar up to date and make appointments.•Distribute and archive written communication (such as letters, emails, and packages).•Make travel and lodging arrangements.•Plan internal and external eventsPunjab’s first IT Board | Providing IT solutions to the govt to improve transparency & facilitate citizens via innovative methods of digital governance. Introducing first time in Punjab a concept of e-Library, where people can read the physical books and e-books under one roof. Show less

  • Assistant Program Manager

    Jul 2022 - now

  • Program Officer

    Jan 2018 - Jun 2022