Raoul Kotian

Experience

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  Karuna Clinic

  Aug 2005 - Jul 2006

  Associate

  KEY RESPONSIBILITIES: • Monitoring and providing general care to patients in clinic.

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  EWA Bespoke Communications Chelmsford

  Oct 2006 - Apr 2008

  Customer Service Advisor

  KEY RESPONSIBILITIES: • Excelled as a service advisor winning accolades from internal and external customers.• Given additional responsibility for managing accounts receivables from customers.• Managed customer escalation desk.• Successfully trained new recruits on service delivery and processes.

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  Capita Children Services Chelmsford

  May 2008 - Jan 2010

  First Line Analyst

  First line of contact for the schools in the UK regarding issues with SIMS (School Information Management System) software.Trained new staff on the software.Consistently exceeded the monthly targets of case closures.SDI Certified (score:93%)

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  Southside Partnership

  Feb 2010 - Dec 2011

  Community Development Worker

  KEY RESPONSIBILITIES: • Led and managed awareness programs for the African and Asian communities on health issues in UK.• Worked with local voluntary sector and public sector organizations to streamline and improve service delivery for the minority community.• Successfully Improved access to health initiatives for people from minority ethnic communities in UK.• Built capability by creating awareness and conducting training for the underprivileged.• Piloted a team of professionals in setting up a service that was the first of its kind in London. Show less

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  PointCross Life Sciences

  Oct 2012 - Mar 2013

  Presales Engineer

  • Drafting proposals for RFI and RFP responses• Provided pre sales support for two sales engagements including a Proof of Concept deployment.• Conducted webinars on the industry trends to multiple clients/ potential clients/ stakeholders.• Liasing with scientists, IT professionals, researchers, etc.

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  Capita SIMS India Pvt Ltd

  Mar 2013 - Jul 2014

  Service Delivery Manager

  • Flawless execution of end-to-end project deployment cycle, from new customer acquisition, project delivery, to post deployment support.• Successfully managed 12 new customers through their implementation of the SIMS software solution.• Providing Implementation schedules, user training, cost and budgetary requirements to leadership team.• Primary line of contact for UK customer for post deployment support.• On-job training and mentoring for internal and external customers.• Customer renewal and AMC revenue accountability. Show less

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  PointCross Life Sciences

  Sept 2014 - Apr 2015

  Project Delivery Manager

  KEY RESPONSIBILITIES: • Leading multiple projects for Non-Clinical systems in the Pharma sector.• Build and deliver management information systems for Analytic solutions.• Contributed to digitization for translational research on an ongoing basis.• Accomplished value stream mapping for existing projects focussing on resource cost.• Established robust customer engagement models to curtail customer attrition and enhance customer acquisition.• Principal accountability of conducting feasibility assessments for projects with established deliverables and timelines. Show less

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  PupilTek

  Apr 2017 - Mar 2024

  Business Partner/Co-Founder

  KEY RESPONSIBILITIES:• Training and customer support for teachers/school administrators on educational software features• Lead Sales and Marketing of the School Management Information System• Consultancy services to schools for selecting School Management System• Liaisons with potential partners for Product partnership and representation.

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  RS Samaveta Ventures

  Apr 2024 - now

  Proprietor