
Timeline
About me
Manager, Automation Services at Kaseya
Education

Florida international university - college of engineering & computing
2008 - 2014Bachelor of science (bs) information technology 3.5Emphasis on Software Development and Windows Administration
Experience

Adriss, inc
Jul 2010 - Sept 2014Systems administrator• Serviced 15 airline industry clients across Doral, Florida• Implemented Server and Network Infrastructures consisting of 100+ workstations and 15+ servers.• Performed troubleshooting techniques over the phone or on site.• Implemented and manage company websites for clientele.

Kaseya
Sept 2014 - nowLed a team in delivering exceptional service and support to our clients. ·developed and launched the Manage 360 service, a solutions specialist-as-a-serviceprogram that achieved an impressive revenue milestone of $1 million within its first year.developed and launched The Review 360, an intuitive health check service generating$500,000 annually by providing vital insights for clients.Created 'Lateral,' a groundbreaking integration service tailored for the Kaseya helpdeskteam, which dramatically improved response efficiency and customer satisfaction. Show less
Senior Manager, Managed Services
Nov 2022 - nowManager, Automation Services
Nov 2021 - nowProfessional Services Consultant
Dec 2019 - Nov 2021Customer Support Manager
Jan 2018 - Dec 2019Product Support Engineer
Nov 2016 - Jan 2018Level III Senior Customer Support Engineer
Sept 2014 - Nov 2016
Licenses & Certifications

Acronis service provider
AcronisJul 2017
Technical sales professional
Veeam softwareAug 2016- View certificate

Kaseya certified administrator
KaseyaJun 2012
Languages
- enEnglish
- spSpanish
- frFrench
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