Experience

• 

  Adriss, inc

  Jul 2010 - Sept 2014

  Systems administrator

  • Serviced 15 airline industry clients across Doral, Florida• Implemented Server and Network Infrastructures consisting of 100+ workstations and 15+ servers.• Performed troubleshooting techniques over the phone or on site.• Implemented and manage company websites for clientele.

• 

  Kaseya

  Sept 2014 - now

  Led a team in delivering exceptional service and support to our clients. ·developed and launched the Manage 360 service, a solutions specialist-as-a-serviceprogram that achieved an impressive revenue milestone of $1 million within its first year.developed and launched The Review 360, an intuitive health check service generating$500,000 annually by providing vital insights for clients.Created 'Lateral,' a groundbreaking integration service tailored for the Kaseya helpdeskteam, which dramatically improved response efficiency and customer satisfaction. Show less

  • Senior Manager, Managed Services

    Nov 2022 - now

  • Manager, Automation Services

    Nov 2021 - now

  • Professional Services Consultant

    Dec 2019 - Nov 2021

  • Customer Support Manager

    Jan 2018 - Dec 2019

  • Product Support Engineer

    Nov 2016 - Jan 2018

  • Level III Senior Customer Support Engineer

    Sept 2014 - Nov 2016