Experience

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  St.vincent health

  Jan 2006 - Jan 2014

  Insurance verification specialist

  Registered patients for outpatient procedures. Contacted insurance companies regarding summary of benefits, calculated benefits, corrected plan code changes, and worked independently on special radiological program for United Healthcare and Anthem insurance companies.

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  Surgical care affiliates

  Jun 2014 - Jun 2017

  Front end team lead

  Responsible for verifying patient's insurance information and providing a summary of benefits prior to the patient's surgical procedure. Obtaining authorizations for various surgical procedures prior to the date of service. Managed a team of 20 Insurance Verifiers and Medical Billers. Responsible for schedules, productivity reports, team meetings, corrective action plans and all other HR functions as needed.

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  Rescare community living

  Nov 2017 - Jul 2020

  Human resources specialist

  Provided HR support in the areas of employee recruitment, hiring, retention and evaluation. Trained all new hires weekly on HR policies and procedures. I9 verification through Everify. Handled employee issues including but not limited to schedules, other employees, compensation, leave of absences, bereavement, PTO, benefits, corrective action plans and dismissals, as well as Payroll issues.

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  Communicare health services

  Jan 2023 - Oct 2023

  Human resources manager

  Responsible for onboarding all new hires within my region, which included offer letters, electronic filing, moving candidates through the Applicant Tracking System, updated the SmartSheet and current employee Payroll changes.

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  Talent trackers

  Dec 2023 - Jan 2024

  Senior account manager
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  Care united home care agency llc

  Dec 2023 - Apr 2025

  Human resources manager

  Scheduled caregivers for client assignments and monitored hours to ensure compliance with state-mandated limitsAddressed and resolved both employee and client concerns, ensuring timely communication and positive outcomesLed full-cycle recruitment including interviews, onboarding, and orientation using Workforce ADPProcessed background checks via SafeHire and verified employment eligibility through I-9 compliance proceduresConducted file audits and maintained employee records to ensure compliance with agency and regulatory standardsMonitored TB testing compliance and updated employee files accordinglyAssisted with benefits administration and weekly payroll processing Show less