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Marcelo Scarazzatti

Marcelo scarazzatti

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location of Marcelo ScarazzattiSanta Bárbara d'Oeste, São Paulo, Brazil
Phone number of Marcelo Scarazzatti+91 xxxx xxxxx
Followers of Marcelo Scarazzatti682 followers

  • Timeline

    May 1996 - Apr 2006

    Technical Coordinator

    Microcamp
    Nov 2006 - Mar 2007

    Support Analyst

    Goodyear
    Current Company
    Apr 2007 - now

    Service Delivery Manager

    IBM Global Business Services
    Hortolândia - São Paulo

  • About me

    Service Delivery Manager at IBM Global Business Services

  • Education

    • Fatec

      1993 - 1995
      Bachelor in information technology

  • Experience

    • Microcamp

      May 1996 - Apr 2006
      Technical coordinator

      Team Management, composed by of 10 resources.Technical support for the hardware, network and SO installed.

    • Goodyear

      Nov 2006 - Mar 2007
      Support analyst

      Support Analyst 2nd levelApplications: Installation, error fixes and tests (Oracle, AS400, Notes, Windows, Office, etc).Network control and monitoring.Hardware Support.

    • Ibm global business services

      Apr 2007 - now

      Currently working for IBM at Sprint project as EAI Production Support Team Leader.Supporting high availability applications 24x7 in a shift rotation.Monitoring and creating new scripts/tools to proactive detect issues minimizing the customer impact.Troubleshooting issues at Production environment.Providing log analysis to Development and Design teams.Development of statistical reports.Development of new Datapower monitoring tools via XML MGMT.The EAI environment supported is composed by several type of applications and servers including:Solaris, HP-UX, Websphere Application Server, Websphere Datapower, Websphere Message Broker, Websphere MQ, iPlanet, Oracle Database, Jboss, ILog, and Linux Virtual Machines.Jan/2012 - Startup of EAI Production Support team at Philippines - during 06 weeks I worked doing the knowledge transfer of EAI technologies and IBM products to the new EAI PS members in Philippines. Show less

      • Service Delivery Manager

        Oct 2015 - now

      • Appl Integration & Middleware Support Specialist

        Apr 2007 - Sept 2015

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Marcelo Scarazzatti
      Sprint Collaboration Award IBM Brazil Jan 2014 "Your attitude seeking for alternatives and looking for ways to collaborate and generate better ideas and an improved solution to our client makes the difference. Thanks for living the IBM practices and values."
    • Awarded to Marcelo Scarazzatti
      Award of Excellence IBM Jun 2013 "As his first release acting as PS Team Lead, Marcelo dia a great job orchestrating the team members to work in the deployment and all isues. He did a great work and organized a war room to help newcomers to speed up their knowledge as well by working side by side with PS SME's."
    • Awarded to Marcelo Scarazzatti
      Certificate of Appreciation IBM Brazil Jun 2013 "Marcelo Scarazzatti initiative and leadership has being a key for all the achieviments in the EAI PS team. He is being a great lead by helping the team to grow faster and by promoting exchanges amongst the teams to bring new ideas to Sprint. His passion about more proactive managment of "problems" resulted in an incredible reduction in the ticket backlog."
    • Awarded to Marcelo Scarazzatti
      Idea Program Achievement IBM Brazil Jul 2010 Recognized by IBM for the implemented solution: EAI Datapower monitoring via XML Management