Experience

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  United states air force

  Aug 1987 - Feb 1990

  Air traffic controller
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  U.s. bank

  Sept 1997 - Sept 1998

  Collateral audit specialist

  Designed and performed collateral examinations within a seven-state region. Critiqued financial performance and identified deviations from established loan covenants. Identified significant issues and made recommendations regarding collateral quality of accounts receivable and inventory to adequately protect the bank in the event of liquidation. Critiqued financial performance and identified deviations from established loan covenants.

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  Commercial federal bank

  Oct 1998 - Jul 2000

  Branch manager

  Generated new customer business while growing current customer relationships. Supervised and developed a staff of 15 employees comprised of tellers, service manager and personal bankers. Conducted monthly and quarterly branch audits to ensure branch compliance with internal and external regulations. - Organized and conducted sales meetings. - Provided ongoing observation, coaching and feedback for improved customer experience and sales skills. - 8-10% year over year growth in deposit, cross-sell and loans. - Consistently improved branch customer engagement scores. Show less

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  Wells fargo

  Jul 2000 - Sept 2021

  Provided strategic direction and leadership for region with 217,000+ customers, $4.7B deposits, $2.8B in credit balances, with up to 485 employees in 35+ banking locations and 38% market share. Communicated with public officials as the face of Wells Fargo in the community. Created strategies to grow consumer and business deposits as well as loan and investment balances while overseeing day to day operations, risk management and customer experience. - Led cross functional teams to execute the region’s sales, service, risk and talent development strategies.- Coached, motivated, developed and inspired 3 - 4 District Managers (DM)- Monitored financial plan and budget performance of the region and districts and ensured the DMs made necessary adjustments to achieve plan. - Created, organized and facilitated leadership development sessions to support Wells Fargo’s Diversity, Equity and Inclusion and transformational change efforts. - Applied various coaching techniques including Cylient’s Coaching and Feedback in the Moment to help others reach their full potential. - Utilized and taught Situational Leadership II model which improved leadership effectiveness. - Conducted CliftonStrengths sessions and leveraged learnings and awareness in coaching and leadership of team. - Improved Licensed Premier Banker investment participation rates through training and coaching support in partnership with the region’s Affluent Segment Leader.- Partnered with Lead Region Small Business Segment Leader to create small business training and development programs. - Achieved Affirmative Action hiring goals through proactive recruiting activities in partnership with the region’s recruiting consultant. - 6 point improvement achieved in Gallup customer experience scores for the region.- 15% deposit growth through client retention, growth and acquisition strategies.- 50% increase in total volunteer hours for the region including a 25% improvement in employee volunteerism. Show less Lead and develop a team of 8 Learning and Development Facilitators (LDF) who supported the training needs for team members across a seven-state region. Observed, coached and provided feedback to LDFs to improve facilitation skills. Facilitated and co-facilitated various training sessions and workshops to fit the participant audience. - Facilitated DiSC behavioral style assessment sessions which improved the work environment and teamwork.- Conducted CliftonStrengths learning sessions to improve managers ability to understand the uniqueness of their team which improved coaching effectiveness.- Coordinate and schedule training classes needed to support retail branch service and platform positions. - Managed facilitator resources to maximize utilization without sacrificing the training needs of the region. - Preplanned and provided direction for LDFs’ non-facilitation activities to improve collaboration and consulting effectiveness. - Supported training needs of region to improve Affluent and Small Business Banker and branch manager skills. - Communicated training progress and follow-up to support region’s on time new to position learning path. - Improved the region’s on time learning path completion rate to consistently exceed 90%. Show less Led a team of 4 District Managers and 370 team members located in 28 banking locations across Western Colorado. Partnered with Business Banking, Home Mortgage, Wealth Management, Learning & Development and Regional Support Services Leaders to ensure mutual success for business lines, team members and customers. - Utilized remote coaching and virtual management to effectively drive business results. - Established the first Retail Leadership led strategies resulting in positive household and deposit growth.- Developed and executed processes ensuring banks in Western Colorado Division were operationally and risk sound. - Coordinated recruiting activities with District Managers and Recruiter to ensure sourcing and hiring the best talent available both internally and externally. - Led and facilitated support staff activities to assist District Managers to improve overall business productivity and customer experience activities. - Provided regular coaching, observation and performance feedback to improve District Manager business acumen and leadership skills. Show less Managed 8 - 12 Wells Fargo branch locations with up to 160 team members. Provided products and services to a designated marketplace while meeting profitable goals and objectives of Wells Fargo Bank. Developed and implemented effective sales and business strategies. - Created and implemented individual goals and objectives against established goals and standards for improving competitive position of the stores and locations. - 10-15% above plan for deposit growth and household acquisition with opening and growth of new branch.- Managed relationship with various partner business entities to ensure cross-sales along with managing service quality to ensure ongoing customer satisfaction. - Serve as the sales manager and provide formal and informal sales training. Show less Increased wallet share of current customers as well as generated new customer relationships. Conduct weekly assess and deployment meetings and coached a staff of 17 store banking personnel. Initiated and closed home equity, auto, savings/CD, line of credit. - Exceeded goals for cross sell ratios, qualified sales per day, store profitability, and referrals to partners. - Conduct off-site visits and financial presentations with clients and potential clients to gain their business. - Generate new business relationships through daily proactive outreach.- $1MM growth in deposits per month with successful opening of new branch location. - Recognized as Wells Fargo’s Top 2% of managers in 2003 and 2005. Show less

  • Region Bank President

    Oct 2017 - Sept 2021

  • Learning & Development Manager

    Nov 2015 - Oct 2017

  • Area President

    Nov 2010 - Nov 2015

  • District Manager

    Mar 2005 - Nov 2010

  • Branch Manager

    Jul 2000 - Feb 2005
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  Grace church reno

  May 2022 - now

  Care pastor

  Responsible for all aspects of ensuring the care and connection of the congregation from first time visit through full involvement and participation in Christian community. This includes development and leadership of pastoral care functions including support groups, discipleship, serving, and classes. Essential Job Functions- Lead a team in the development of infrastructure to insure the existence of a solid “care environment” for all church attendees.- Develop a team of “lay pastors” who will serve immediately following services and during relevant special events, providing attendees with a “next step” following a service or other significant teaching or experience.- Create plans and strategies and oversee various care ministries including: Widow Care, Grief Share, Divorce Care, Celebrate Recovery, Marriage Ministry, Meal Team, Visitation Team, God Behind Bars, Etc. - Establish, maintain, and expand pastor care visits at the church.- Lead the Pastoral Prayer Team ministry as part of weekend services.- Function as a member of the pastoral staff performing counseling support, visitations, prayer support, staff care support and development.- Assist in the development of an annual departmental budget and manage spending to budget.- Create and maintain external relationships with various community partners to leverage assistance as needed for congregation and visitor support. Show less