Experience

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  Chevrolet

  Sept 2019 - Sept 2020

  Front desk receptionist

  Provided excellent customer service by effectively greeting customers, understanding their needs and desires, and articulately describing and promoting the dealership to encourage purchases. Managed a volume of over 100 customer calls daily, achieving a 95% success rate in persuading customers to visit the dealership. Successfully coordinated multiple consultation appointments through meticulous booking procedures and maintained proactive communication by following up with customers both before and after their dealership visits. Demonstrated proficiency in financial reconciliation tasks, swiftly handling transactions including cheque processing, filing receipts, and managing invoices for vehicle deposits and service payments. Significantly contributed to improved customer waiting times and overall satisfaction. Show less

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  Ryerson university

  Sept 2020 - Sept 2021

  Ambassador for the Human Resources Student Association

  • Ambassador

    Nov 2020 - Sept 2021

  • General Member for Ryerson Women in Leadership

    Sept 2020 - Sept 2021
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  Human resources student association at ryerson university

  Nov 2020 - Dec 2022

  Director of marketing

  Significantly enhanced the association's Instagram algorithm for the official account by monitoring engagement metrics, further leading to a notable increase in followers, improved visibility of the page on non-follower's feeds, and heightened recognition of HRSA among TMU students. Additionally, played a pivotal role in planning and executing marketing campaigns that reflected HR career objectives and raised awareness of ongoing social justice issues. Effectively promoted upcoming events by creating compelling ads and posters, resulting in successful networking and consistently securing full-capacity attendance for the events. Cold-call over 30 companies during a semester to establish collaborations and in-kind sponsorships, successfully securing partnerships with 12 companies. Show less

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  Level up learners

  Jan 2021 - Jan 2024

  Executive administrative assistant

  Delivered exceptional administrative support, paying attention to detail in managing financial transactions. Acted as a crucial liaison between parents and tutors, ensuring clear and effective communication while promptly resolving any issues. Responsible for overseeing payment schedules to guarantee the accurate disbursement of funds. communicated program details, pricing, and scheduling options to parents with clarity and transparency, ensuring customers were well-informed and confident in their choices. Show less