Experience

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  Bill gosling outsourcing

  Oct 2014 - Apr 2021

  Team leader

  • Supervisor of over 30 agents within the company• Administrative work in handling over 30 agent portfolios• Responsible for supervision of new hires and new employees• Works closely with and helps to assist managers and team leaders with a variety of tasks on a daily basis• Completed daily reports including Production Feedback reports• Proficient and professional phone and communication skills in handling both inbound and outbound calls• Responsible for training new hires and current employees on the phones to learn the different systems used in the company• Responsible for getting customer’s delinquent credit cards account back up to date• Educate customers about the importance of making payments on time and the consequences and benefits of obtaining good credit Show less

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  Grouphealth benefit solutions

  May 2021 - Jun 2022

  Business development specialist

  Qualify leads from marketing campaigns as sales opportunities.Contact potential clients through cold calls and emailsPresent our company to potential clients.Identify client needs and suggest appropriate products/services.Customize product solutions to increase customer satisfaction.Build long-term trusting relationships with clientsProactively seek new business opportunities in the marketSet up meetings or calls between (prospective) clients and Account Executives.Report to the Business Development Manager on (weekly/monthly/quarterly) sales results.Stay up-to-date with new products/services and new pricing/payment plans.Requirements and skillsProven work experience as a Business Development Representative, Sales Account Executive or similar roleHands-on experience with multiple sales techniques (including cold calls)Track record of achieving sales quotasExperience with CRM software (e.g. Salesforce)Familiarity with MS Excel (analyzing spreadsheets and charts)Understanding of sales performance metricsExcellent communication and negotiation skillsAbility to deliver engaging presentationsBSc degree in Marketing, Business Administration or relevant field. Show less

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  Continental currency exchange

  Jun 2022 - now

  Branch manager

  Continental Currency ExchangeSupervised a team of four branch personnel to achieve sale goals and operate in compliance with federal regulations and corporate policies, focusing on external business development, internal training, and superior customer service.As the original Branch Manager for the Barrie location, creating a profitable branch within a year and received excellent audit reviews for safety and soundness.Conducted regular coaching/mentoring sessions with all branch staff to create a strong team environment and develop competent employees who can grow with the company.In collaboration with the Regional Manager, identified and monitored key performance indicators within the branch to evaluate and adjust strategies for reaching organizational objectives.Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer.Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives, and clients.Handled escalated customer concerns/complaints and devised creative solutions to ensure customer loyalty.Monitored phone activity to assure each member was providing top service and working to their potential.Coached and developed customer service representatives to meet and maintain company goals.Organized staff meetings in regards to new products and procedures Show less