Experience

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  Arvato financial solutions

  Sept 2007 - May 2012

  Arvato Financial Solutions supporting Microsoft OEM Operations:• Analyze and resolve complex operational issues. Identify, develop and implement process improvements. Create and update team’s processing instructions documents and checklists.• Create, maintain and run Excel and SQL based reports to audit the teams’ work. My reports were vital to maintain over 99.6% accuracy and save the team hours of work. • Involvement and coordination of various revenue generating projects (i.e. agreements renewal). • Provide SME support to Testing Team on roll-out of new tools.• Impeccable track record fulfilling requirements of Sarbanes-Oxley (SOX) Act.• Main escalation point for operational queries resolution, from the team, customers, sales and Program Manager’s teams.• Process invoice adjustments and invoicing.• Provide tactical insight to global projects and other ad hoc tasks.• Serve as a key subject matter expert and mentor to other more junior level employees.• Introduce staff to new systems and procedures. Show less Managing and administrating business contracts in line with internal policies and procedures - review and approval, counter-signature, processing, storage, amendment, termination and renewal, price and discount application. Supporting Microsoft OEM Operations:• Agreement validation, accurate data entry and agreement activation.• Ensure all queries are dealt within agreed SLA• Royalty report processing and account reconciliation. • Resolve customers’ enquiries, applying and updating discounts. • Processing ad-hoc waiver letters. Updating the contracts’ data to reflect terms modification. Show less

  • Operations Analyst (Contract and Revenue Management Team)

    Aug 2010 - May 2012

  • Transactional Specialist (Contract and Revenue Management Team)

    Sept 2007 - Jul 2010
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  Self-employed

  Jun 2012 - Mar 2018

  Writer, self-publisher, marketer

  • Creating and managing sales promotions (digital marketing, email strategies) and an author website• Researching factual information (e.g. using online maps; planning and organizing travel itineraries) and utilizing reference material.• Keywords and rankings for Amazon product listing optimization• Managing multiple projects simultaneously and meet deadlines• Writing and publishing novels under my own business (Agato House)• Working with editors, proofreaders, and cover designers• A passion for brand building Show less

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  Arvato financial solutions

  Sept 2018 - Apr 2019

  Content analyst (german speaking)

  • Responsible for analysing online advertising content and business websites• Use this analysis to construct and modify ad texts / extensions to achieve client's expectations• Ensure excellent use of spelling and grammar is maintained in all tasks• Manage the quality of work in line with the client’s policies and procedures• Manage and complete a set number of ad groups to meet productivity expectations• Proactively highlight areas of improvement and escalate through the appropriate channels Show less

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  Cognizant

  Apr 2019 - Nov 2022

  Marketing campaign manager

  • Creation and optimization of digital marketing campaigns such as Search and Remarketing (Google Ads)• Analysing and reporting on campaigns performance to identify areas for improvement• Identify opportunities in the accounts to help sales teams seize opportunities and drive conversations with agencies and clients• Research to understand local Markets, seasonal trends, products and competitors• Create reports to support the optimization strategies• Understanding and adapting to on-going product and technology developments• Using marketing insights and tools to create ad groups, ad texts, keywords and extensions for high value advertising customers Show less

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  Orderyoyo

  Nov 2022 - now

  Sem manager