Heather Geyer

Experience

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  Composite Engineering, Inc., a Kratos Defense & Security Company

  Sept 2010 - Dec 2011

  Network Administrator

  • Installs, configures and maintains the organization’s LAN, ensuring performance and security.• Install and maintain hardware and software that comprises the network, includes the deployment, maintenance and monitoring of active network gear: switches, routers, firewalls, etc. • Responsible for network address assignment, assignment of routing protocols and routing table configuration as well as configuration of authentication and authorization – directory services.• Responsible for network design and security, particularly troubleshooting and/or debugging network-related problems.• Wrote documentation for policies and procedures Show less

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  Aerojet Rocketdyne

  Dec 2011 - Dec 2015

  System Analyst/ IT Asset Manager

  • Oversaw and managed lifecycle management systems for 16 Aerojet locations, consisting of 4,000+ users.• Management budget of over 2 million dollars for all Aerojet Rocketdyne computers, printers, software, and other related items.• Administrator of LANDesk Asset Lifecycle Management (ALM) Database, which consisted of designing, standing up and implement database with SQL backend, including creating all training documents and training of staff.• Started up and implemented barcode asset tagging and tracking through LANDesk Asset Lifecycle Management database for use with computers and related items.• Managed and tracked software licensing to maintain accuracy and compliance with purchased licenses, including claw backs, entitlements, and true-ups.• Initiated and managed timely execution of technology refresh of computer assets for all Aerojet Rocketdyne locations, ensuring effective management of resources, budget, and schedule, including a company-wide upgrade to Windows 7/Office 2010 to align with industry standards.• Generated compliance reports for software through ALM Database.• Participated in internal and external audits ensuring compliance with industry and legal standards.• Served as primary contact between Aerojet Rocketdyne and vendors with regard to purchasing equipment and maintaining equipment standards.• Created a shopping cart system within our Oracle system that allowed requisition purchases directly to the vendor.• Wrote documentation for policies and procedures Show less

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  Sutter Health

  Sept 2016 - now

  Active Directory Admin

  • Assist in technical analysis, design, support and implementation of the day to day account administration requests regarding various types of access and application usage.• Assist in the implementation and support of technical solutions, work with affiliates and Product team members to define business and user data requirements.• Participate in defining the technical solutions as they relate to account creation, account modification and account termination.• Assist with providing detailed specifications, testing assistance, issue resolution, technical analysis and evaluation, implementation and support of product upgrades and requested changes to existing systems as they relate to account administration.• Generate reporting upon request as it relates to account administration.• Consistent performance of high closure of tickets Show less

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  UC Davis

  Jun 2017 - now

  Software License Coordinator

  • Assist in making high level decisions to identify and interpret business, campus, and organization-wide needs for computer software agreements, information, and other technology-related requirements.• Assist in evaluating, addressing, and managing evolving policies, business requirements, and technologies to make strong recommendations and develop effective strategies.• Assist in gathering and presenting appropriate data (e.g., actual costs, recovery amount, usage, pricing, competitive pricing, trends) based on an understanding of the missions and operations of campus (entire or departmental) and/or UC system/large organization.• Prepare and present information, recommendations, and strategies to all levels of the enterprise (UCOP), and other institutions of higher education and audiences with technical and non-technical backgrounds.• Experienced exercising tact, diplomacy and professionalism while translating client business needs into technical solutions.• Experienced with organizing, formatting, and expressing ideas assertively, clearly and concisely during high-impact discussions.• Organizational skills to prioritize and complete work.• Knowledge of computers, operating systems, software, and terminology.• Participated in negotiating and managing contracts. Show less

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  State of California

  Apr 2018 - now

  Service Desk Analyst

  Answering incoming calls and emails to the service desk, administrate and configure of ServiceNOW ticketing system, write documentation for policies and procedures.

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  San Juan Unified School District

  Apr 2022 - now

  Technology Support Specialist II