Experience

• 

  Suburban water systems

  Jul 2009 - now

  Lead of our Technical Services and Customer Care department consisting of over 13 employees • Performs user acceptance testing (UAT) for all invoice price changes, online customer platform upgrades and IVR phone system•Experience in managing time sheets for both departments• Works closely with President of the company to assist on projects(regulatory, accounting, field service coordination, etc) , CPUC related issues involving complaints, public participation hearings, and customer account research•Creates SOP's for new processes and procedures• Involved in interview process for Customer Care onboarding, including resume review and new hire development• Leads our Tech Services team on most projects and deadlines. Meeting facilitator for field services coordination, customer care updates and Technical services project management•Assists with tier 2 & 3 level questions and emails from both customer care and technical services teams. Show less

  • Technical Administrator Lead

    Nov 2022 - now

  • Technical Administrator II

    Aug 2019 - Nov 2022

  • Customer Service Representative ll

    Jul 2009 - Aug 2019